Financial Hardship Advisor

Macquarie Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Wellbeing leave

Parental leave

Volunteer leave

Learning & development

Flexible working

Job summary

Macquarie Group is seeking a motivated professional for the Financial Assistance team in Sydney. You will help customers navigate financial obligations across multiple channels, assessing eligibility for tailored solutions and monitoring agreements for ongoing improvements.

The role emphasizes empathetic communication, collaborative teamwork, and data accuracy. Prior experience in hardship/collections is valued, with ongoing opportunities to learn within a supportive, global bank.

Qualifications

• Excellent communication skills, empathetic query handling.
• Strong problem solving and decision-making abilities.
• Ability to collaborate within a team to hit objectives.
• Experience in Financial Assistance/Hardship, Collections or Complaints is valuable.

Responsibilities

• Assist customers and/or their financial counsellors with navigating financial obligations via live chat, phone, emails and letters.
• Assess eligibility for tailored solutions based on customers’ circumstances and monitor ongoing arrangements to identify improvements.
• Maintain accuracy and integrity of customer data and handle calls within appropriate delegation levels.

Skills

Communication

Problem solving

Teamwork

Financial assistance experience

Job description

Macquarie Group is seeking a motivated professional for the Financial Assistance team in Sydney. You will help customers navigate financial obligations across multiple channels, assessing eligibility for tailored solutions and monitoring agreements for ongoing improvements.

The role emphasizes empathetic communication, collaborative teamwork, and data accuracy. Prior experience in hardship/collections is valued, with ongoing opportunities to learn within a supportive, global bank.