Hardship & Collections Support Consultant

Kennedy Reid Pty; Parramatta; In loco; AUD 80.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Career development

Supportive environment

Location in Parramatta

Descrizione del lavoro

Kennedy Reid Pty assists with a challenging hardship and collections support role in partnership with a major Australian bank, based in Parramatta. You will support customers facing financial difficulties through empathetic conversations and practical solutions—roughly 10–12 conversations per day—emphasising quality interactions over speed.

Ideal candidates bring customer service experience, calming communication, problem-solving, and comfort using multiple banking systems, with a genuine

Competenze

• Experience in a customer-facing role.
• Strong communication and rapport-building abilities.
• Calm, patient and empathetic approach to conversations.
• Ability to navigate multiple computer systems.

Mansioni

• Handle inbound calls from customers seeking financial hardship assistance.
• Engage in meaningful, supportive conversations with customers in hardship.
• Identify suitable assistance options based on individual circumstances.
• Explain available solutions clearly and professionally.
• Update customer information across banking systems.
• Collaborate with team to achieve positive customer outcomes.
• Maintain high standards of customer care with compliance and quality.

Conoscenze

Customer support

Communication

Empathy

Problem-solving

Multi-system use

Attention to detail

Resilience

Willingness to learn

Descrizione del lavoro

Hardship & Collections Support Consultant

Make a genuine difference in people's lives while building your career with one of Australia's leading banks!

We're looking for passionate, empathetic and customer-focused individuals to join the Financial Hardship & Assistance team of a highly respected Australian financial institution.

With multiple opportunities available, this is a fantastic chance to step into the banking industry, develop valuable financial services experience and help customers navigate challenging financial circumstances.

The Opportunity

This isn't your typical high-volume call centre role.

You’ll be supporting customers who are experiencing financial difficulties, taking the time to understand their individual circumstances and helping them explore practical solutions.

You’ll typically handle around 10–12 customer conversations per day, allowing you to focus on quality interactions rather than rushing through calls. It's a role where empathy, patience and problem-solving skills really matter.

What You'll Be Doing

• Managing inbound calls from customers seeking financial assistance
• Having meaningful, supportive conversations with customers experiencing financial hardship
• Understanding individual circumstances and identifying suitable assistance options
• Explaining available solutions clearly and professionally
• Building trust and rapport while navigating sensitive conversations
• Accurately updating customer information across multiple banking systems
• Working closely with your team to achieve positive customer outcomes
• Delivering a high standard of customer care while meeting compliance and quality requirements

What We're Looking For

To be successful, you'll bring:

• Previous experience in a customer-facing or customer support role
• Excellent communication skills and the ability to build rapport quickly
• A calm, patient and empathetic approach to challenging conversations
• Strong problem-solving skills and the ability to think on your feet
• Confidence working across multiple computer systems
• Excellent attention to detail and organisational skills
• Resilience, emotional intelligence and a positive attitude
• A genuine willingness to learn and develop within financial services

No banking experience? No problem!

We're more interested in your attitude, communication skills and ability to connect with people. If you've worked in customer service, hospitality, retail, contact centres or any role where you've supported people through challenging situations, we'd love to hear from you.

What's on Offer?

• Excellent hourly rate: $40.84 per hour + superannuation
• Start date: Monday, 23 November 2026
• Contract: 9 months
• Location: Parramatta, Sydney
• Multiple vacancies: Several opportunities available
• Paid training: Approximately four weeks of comprehensive classroom training
• Ongoing support: A structured three-month supported learning period following your initial training
• Career development: Gain valuable experience with one of Australia's leading financial institutions
• Supportive environment: Join a collaborative team focused on helping customers achieve positive outcomes

Full Training Provided

If you’re looking for more than just another customer service job, this could be the perfect next step. You’ll have the opportunity to develop specialist skills within banking, work with a supportive team and genuinely make a difference to customers who need assistance.