Financial Counsellor – Rockhampton (Relocation Included)

UnitingCare Community; Brisbane; On-site; AUD 61,000 - 86,000; Full time

Benefits offered by this job

Flexible work arrangements

NFP Salary Packaging

12 weeks paid parental leave

Diversity and inclusive leave

Career development opportunities

Job summary

UnitingCare Queensland is seeking a Financial Counsellor in Rockhampton to join our Financial Resilience and Wellbeing Service. You will assess client finances, educate on government support, and negotiate with creditors to help families regain control of their financial futures.

The role requires a Diploma in Financial Counselling, enrolment or completion of the CHCSS00111 gambling skill set, and eligibility for FCQ membership. Salary packaging and flexible work options are offered.

Qualifications

• A Diploma in Financial Counselling is essential.
• Completion of, or current enrolment in, the Problem Gambling Skill Set (CHCSS00111).
• Demonstrate empathy, professionalism, and a non-judgmental approach in all interactions, creating a space where individuals feel genuinely heard, respected, and empowered.
• Experience in building collaborative networks with health, mental health, and community support providers will be highly regarded.
• Eligibility for membership with Financial Counselling Queensland (FCQ).
• Working with Children Check (Blue Card).

Responsibilities

• Assess the financial situation of individuals and families experiencing difficulties, provide information regarding government assistance, negotiation of repayment with creditors, and assistance in accessing community resources as required.
• Empower clients to manage their own financial situations and to deal with creditors through the provision of information on their rights and responsibilities.
• Advocate on behalf of the clients when required – in a manner that encourages independence and self-sufficiency in clients.
• Engage proactively with community services and hard-to-reach individuals to ensure inclusive access.
• Contribute to community education initiatives that raise awareness of financial wellbeing issues.

Skills

Empathy

Professionalism

Non-judgmental approach

Education

Diploma in Financial Counselling

Problem Gambling Skill Set (CHCSS00111)

Job description

UnitingCare Queensland is seeking a Financial Counsellor in Rockhampton to join our Financial Resilience and Wellbeing Service. You will assess client finances, educate on government support, and negotiate with creditors to help families regain control of their financial futures.

The role requires a Diploma in Financial Counselling, enrolment or completion of the CHCSS00111 gambling skill set, and eligibility for FCQ membership. Salary packaging and flexible work options are offered.