Financial Resilience Counsellor

UnitingCare Community; Rockhampton Regional; On-site; AUD 106,000 - 115,000; Full time

Benefits offered by this job

Flexible work

NFP Salary Packaging

Rewards platform

Parental leave

Diversity leave

Career development

Inclusive team

UnitingCare family

Job summary

UnitingCare Queensland is seeking a Financial Counsellor to join the Financial Resilience and Wellbeing Service in Rockhampton. The role provides confidential support to individuals and families facing financial hardship and works to achieve practical outcomes.

The successful candidate will assess financial situations, guide access to government aid, negotiate with creditors, and advocate for clients while building connections with community services.

Qualifications

• Diploma in Financial Counselling is essential.
• Completion of, or current enrolment in, the Problem Gambling Skill Set (CHCSS00111).
• Demonstrate empathy, professionalism, and a non-judgmental approach in all interactions, creating a space where individuals feel genuinely heard, respected, and empowered.
• Experience in building collaborative networks and working alongside health, mental health, and community support providers will be highly regarded.
• Eligibility for membership with Financial Counselling Queensland (FCQ).
• Working with Children Check (Blue Card).

Responsibilities

• Assess the financial situation of individuals and families experiencing difficulties, provide information regarding government assistance, negotiation of repayment with creditors, and assistance in accessing community resources as required.
• Empower clients to manage their own financial situations and to deal with creditors through the provision of information on their rights and responsibilities.
• Advocate on behalf of the clients when required – in a manner that encourages independence and self-sufficiency in clients
• Engage proactively with community services and hard-to-reach individuals to ensure inclusive access
• Contribute to community education initiatives that raise awareness of financial wellbeing issues

Skills

Empathy

Communication

Professionalism

Education

Diploma in Financial Counselling

Job description

UnitingCare Queensland is seeking a Financial Counsellor to join the Financial Resilience and Wellbeing Service in Rockhampton. The role provides confidential support to individuals and families facing financial hardship and works to achieve practical outcomes.

The successful candidate will assess financial situations, guide access to government aid, negotiate with creditors, and advocate for clients while building connections with community services.