Financial Counsellor

The Salvation Army; Maroochydore; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 taxfree

Meal entertainment benefit

Flexible working arrangements

EAP and health & wellbeing initiatives

Aboriginal and Torres Strait Islander

Supportive training & development

Job summary

The Salvation Army's Moneycare team in Maroochydore is seeking a Moneycare Financial Counsellor (Problem Gambling) to provide specialist financial counselling, advocacy and case management to people facing financial hardship.

You will work from our Maroochydore site, develop tailored action plans, support clients with gambling-related debt and connect them with broader services, while upholding person-centred, holistic approaches and compliance with funding requirements.

Qualifications

• Level 5 Diploma of Financial Counselling is required.
• Accredited membership with a state-based Financial Counselling Association.
• Problem Gambling Skillset Accreditation or willingness to obtain.
• Level 4 Diploma of Financial Counselling is required.
• Working towards accreditation with a recognised Financial Counselling Association.
• Current Working with Children Check.

Responsibilities

• Deliver financial counselling and case management services.
• Assist clients with gambling-related debt and financial stress.
• Develop tailored action plans promoting financial stability and recovery.
• Advocate with creditors and service providers on behalf of clients.
• Support access to relevant community and support services.

Skills

Advocacy skills

Communication

Relationship building

Education

Level 5 Diploma of Financial Counselling

Accredited member of a recognised Financial Counselling Association

Level 4 Diploma of Financial Counselling

Working towards accreditation with a recognised Financial Counselling Association

Problem Gambling Skillset Accreditation or willingness to obtain

Working with Children Check

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Moneycare Financial Counsellor (Problem Gambling) Maroochydore | Full-Time | SCHADS Level 5 (Level 4 considered for unaccredited Financial Counsellors)

Why this role matters

Moneycare is The Salvation Army’s (Salvos) national financial counselling and financial capability program which seeks to alleviate hardship and build long term resilience. The Salvos understands that everyone’s financial situation is different. Our evidence-based methods are professional, caring and have a holistic impact on the lives of those who come to us seeking assistance.

Help People Reclaim Their Financial Future

Are you a passionate Financial Counsellor who wants to make a meaningful difference in people's lives? The Salvation Army's Moneycare team is looking for a compassionate and skilled professional to support individuals and families experiencing financial hardship, particularly where problem gambling has impacted financial wellbeing, relationships and mental health. This is an opportunity to be part of a respected community service that empowers people to overcome financial crisis, build resilience and regain control of their future.

About the Role

As a Moneycare Financial Counsellor (Problem Gambling), you'll provide specialist financial counselling, advocacy and case management services to people experiencing financial hardship and gambling-related financial challenges. Working from our Maroochydore site, you'll support clients to address immediate financial pressures while helping them build long-term financial capability and wellbeing. You'll take a holistic, person-centred approach, working alongside individuals to develop practical solutions, navigate complex financial situations and connect with broader support services.

Role and responsibilities

Supporting Clients Through Financial Hardship

• Deliver high-quality financial counselling and case management services.
• Assist clients impacted by gambling-related debt, financial stress and hardship.
• Develop tailored action plans that promote financial stability and recovery.
• Advocate with creditors, financial institutions and service providers on behalf of clients.
• Support clients to access relevant community and support services.

Building Strong Client Relationships

• Create respectful, trusting relationships that encourage self-determination and positive change.
• Undertake ongoing assessments and collaboratively review progress toward goals.
• Deliver services using a holistic, strengths-based approach focused on long-term outcomes.

Community Education & Prevention

• Facilitate financial literacy and financial capability workshops.
• Support community engagement activities that promote informed financial decision-making.
• Help individuals and families develop greater financial resilience and confidence.

Quality, Reporting & Compliance

• Maintain accurate case notes and client records using SAMIS.
• Contribute to funding and organisational reporting requirements.
• Identify risks, service gaps and opportunities for continuous improvement.
• Participate in professional development, reflective practice and self‑care activities.

Essential Qualifications

• Level 5 Diploma of Financial counselling
• Accredited member of a recognised state-based Financial Counselling Association.
• Problem Gambling Skillset Accreditation or willingness to obtain as soon as possible
• Level 4 Diploma of Financial Counselling.
• Working towards accreditation with a recognised Financial Counselling Association.
• Problem Gambling Skillset Accreditation or willingness to obtain as soon as possible
• Excellent advocacy, communication and relationship‑building skills.
• Ability to manage complex caseloads while delivering person‑centred support.
• Strong administration and case documentation skills.
• Current Working with Children Check.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport.
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days).
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.

All child facing roles will require the successful completion of a Working with Children Check.

Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus.

• We share the love of Jesus by:

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others.

Find more information here.

Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.

When you choose to work with the Salvos, you choose to believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. So, if you are passionate about work that has purpose and satisfaction, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you.