Case Manager - Youth

The Salvation Army; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

NFP salary packaging

Employee Assistance Program

Salary packaging benefits

Fitness Passport discounts

Up to 8 weeks leave per year

Parental Leave 12 weeks

Paid leave for TSA programs

Inclusive culture and diversity

Job summary

The Salvation Army is seeking a dedicated Youth Services case manager to support young people facing homelessness through Oasis Transitional Accommodation and the Oasis drop-in centre in Sydney. You will deliver holistic case management, work with partners to secure stable housing, and promote tenancy readiness while applying trauma-informed care principles.

You will collaborate with various stakeholders, adapt to out-of-hours needs, and maintain thorough records.

Qualifications

• Degree in social work or related field preferred.
• Diploma in Youth Work/Community Services/Case Management required.
• Demonstrated casework with youth homelessness or related roles.
• Trauma-/psychologically informed approach to practice.
• Knowledge of youth homelessness causes and housing options.
• Understanding health/welfare issues impacting homeless youth.
• Ability to create culturally safe/inclusive workplaces.
• Experience building collaborative relationships with providers.
• Ability to respond to unsafe situations and incidents.
• Time management and rigorous documentation/risk reporting.
• Flexible hours to meet operations.
• Current NSW Driver’s Licence.
• Senior First Aid certificate.
• NSW Working with Children Check and willingness to obtain National Police Check.
• Proof of Eligibility to Work in Australia.

Responsibilities

• Deliver holistic case management and housing support through Oasis Transitional Accommodation and Oasis Drop-in.
• Collaborate with internal/external stakeholders to help youths achieve stable housing and tenancy readiness.
• Apply best-practice frameworks to ensure client-focused outcomes.
• Maintain accurate records and comply with risk management and reporting expectations.

Education

Degree qualification in social work or related field

Diploma level qualification in Youth Work/Community Services/Case Management

Demonstrated casework experience with youth homelessness

Trauma- and psychologically informed practice

Knowledge of causes of youth homelessness and housing support

Health and welfare issues affecting youth homelessness

Culturally safe and inclusive practice

Collaborative relationship building with providers

Ability to respond to unsafe situations

Time management and record keeping

Flexibility with work hours

Current NSW Driver’s License

Senior First Aid certificate

NSW Working with Children Check and willingness for National Police Check

Eligibility to work in Australia

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

The Salvation Army Youth Services offer an integrated suite of programs engaging with young people across Australia. Our services create intentional avenues for young people to explore opportunities, build support networks, and access, participate in and contribute to their communities. Youth services provide a diverse range of programs which include housing and homelessness, education, employment and training, AOD support, social and community activities, specialist therapeutic responses and youth justice programs. Youth Services staff work within a trauma & psychologically informed practice environment; all staff are expected to work creatively towards ensuring that the support needs of all young people are the first priority.

ABOUT THE ROLE

Make a meaningful difference in the lives of young people experiencing or at risk of homelessness by delivering holistic case management and housing support services through Oasis Transitional Accommodation Service and OASIS drop‑in centre. In this role, you will work collaboratively with a range of internal and external stakeholders to help young people achieve stable, sustainable housing and develop the capabilities required to maintain long‑term tenancies. Guided by our model of care, you will apply and promote best‑practice frameworks to ensure impactful, client‑focused outcomes. This full‑time, permanent position is based in Surry Hills, NSW, and is remunerated in line with the SCHADS Award, Crisis Accommodation Level2. Hours are Monday to Friday 38 hours, between 8am‑8pm, with occasional weekends. The role requires some work outside of business hours to meet client and service needs and participation in out of hours on call approx. once every 6 weeks.

HOW YOU WILL MAKE AN IMPACT

Oasis Youth Service is committed to working in partnership with young people to address the issues contributing to their unique experience of crisis & homelessness, with a particular focus on assisting young people to:

• Develop life and living skills to prepare for independence
• Address issues in relation to health & wellbeing
• Promote opportunities to overcome exclusion and isolation
• Explore education, employment pathways and participation
• Work towards long term sustainable housing

WHAT YOU WILL BRING

• Degree qualification in social work or related field preferred.
• Minimum of Diploma level qualification in a relevant discipline - Youth Work, Community Services / Case Management.
• Demonstrated casework experience working with young people in homelessness or other relevant roles.
• A strong commitment to working within a trauma and psychologically informed environment.
• Demonstrated knowledge of the causes of youth homelessness and how to assist young people to work toward long term sustainable housing.
• Understanding of relevant health and welfare issues impacting young people experiencing homelessness and the ability to demonstrate this knowledge in the context of a strengths‑based case management approach to support and develop appropriate intervention strategies.
• Ability to create a culturally safe and inclusive workplace/Service.
• Demonstrated experience in building and maintaining collaborative relationships with internal and external providers.
• Ability to respond immediately and effectively to unsafe situations including client critical incidents.
• Capacity to manage time & competing demands, whilst maintaining record keeping, document management, risk management and reporting requirements.
• Flexibility with work hours to meet the operational requirements of the position.
• Current NSW Driver’s License.
• Senior First Aid certificate.
• Valid NSW Working with Children Check and willingness to complete National Police Check.
• Ability to provide proof of Eligibility to Work in Australia.

WHAT WE OFFER

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate, and professional team members TSA Social Mission embraces diversity and encourages applications from: Aboriginal and Torres Strait Islander people, People who identify as Lesbian, Gay, Bisexual, Transgender or Intersex People with a culturally or linguistically diverse background

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work‑life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much‑needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.