Field Service Technician — Onsite Machinery Expert

Serve Robotics Inc; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Metso seeks Field Service Technicians across Australia to perform field inspections and hands-on maintenance on our machines, spares and wear parts. You will travel to customer sites, read drawings and collaborate with product divisions and sales to keep operations running at full capacity.

The role requires a mechanical trade background, safety compliance, and strong communication. Willingness to travel and perform site work is essential.

Qualifications

• Mechanical trade qualification or 3–6 years relevant experience.
• Commitment to safety regulations and standards.
• Physically fit and medically cleared for site work.
• Excellent communication and interpersonal skills.
• Ability to travel on short notice.
• Ability to read and interpret mechanical schematics.
• Ability to complete basic engineering calculations (algebra, geometry).
• Ability to read and understand written instructions.
• Ability to prepare routine reports using Word and Excel.

Responsibilities

• Complete field machine inspections.
• Provide hands-on mechanical service and maintenance to Metso customers in the field.
• Provide technical liaison between customers, Product Divisions and Sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Read and interpret engineering drawings and mechanical schematics.
• Supervise and oversee Field Service projects on customer sites.
• Escalate technical questions to Technical Support and Engineering teams.
• Support quotation activities with scopes of work and costing information.
• Promote Metso products and services to customers.
• Prepare post-site reports, timesheets and expense documentation.

Skills

Mechanical aptitude

Reading schematics

Communication skills

Physical fitness

Travel flexibility

Tool handling

Education

Mechanical trade qualification

Tools

Word

Excel

Job description

Metso seeks Field Service Technicians across Australia to perform field inspections and hands-on maintenance on our machines, spares and wear parts. You will travel to customer sites, read drawings and collaborate with product divisions and sales to keep operations running at full capacity.

The role requires a mechanical trade background, safety compliance, and strong communication. Willingness to travel and perform site work is essential.