Field Service Technician

Vittoria Food and Beverage; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Generous staff discounts on products

Job summary

Vittoria Food & Beverage – Melbourne VIC is seeking a Field Service Technician to join the Service Team in Melbourne. The role focuses on repairs, maintenance and installations of Vittoria Coffee machines and related equipment to ensure world-class coffee production for clients.

Responsibilities include delivering first-class service to accounts in Victoria, recording service logs, and maintaining parts.

Qualifications

• Previous field experience as a Service Technician.
• Strong problem solving and diagnostic skills for technical equipment.
• Excellent communication with customers at all levels.
• Team player with internal and external stakeholders.
• Victorian Driver's Licence and working visa.

Responsibilities

• Carry out repairs, maintenance and installations on Vittoria machines and related equipment.
• Provide first class customer service to all accounts in Victoria.
• Deliver prompt and timely service to all customers.
• Record service logs using inhouse systems.
• Maintain coffee machine parts as required.
• Collaborate with the team and be a team player.

Skills

Field service experience

Problem solving

Customer communication

Team player

Driver's license

Job description

Vittoria Food and Beverage – Melbourne VIC

We are a privately owned, family business competing against some of the biggest multinationals in the world. We are Australia’s No. 1 Pure Coffee Company*. Since 1947, we’ve been building brands into internationally recognised household names like Vittoria Coffee, Jarlsberg Cheese and Santa Vittoria mineral water. We are a fast-moving, innovative, market-leading business with a strong entrepreneurial culture. We only look at our competitors to ensure we can act differently.

We have an exciting opportunity for a Field Service Technician to join the Service Team at Vittoria Food & Beverage inMelbourne.

The Role

The primary responsibility of the Service Technician is to carry out repairs, maintenance and installations on the full range of Vittoria Coffee machines and related equipment. The goal is for clients to receive support and produce coffee of world-class standard through best practice and maintenance techniques.

Deliver first class customer service to all of our accounts in Victoria.

Deliver prompt and timely service to all of our customers.

Detailing and recording service logs using inhouse systems

Managing and maintaining coffee machine parts as required.

Working collaboratively with the team and being a team player.

About You

Previous field experience as a Service Technician.

Problem solving and diagnostic skills required particularly with technical equipment issues.

Ability to effectively communicate with customers at all levels.

Ability to work as a team player with internal and external key stakeholders.

Victorian Drivers License and working visa

To be successful you will be

Highly motivated and enthusiastic.

Highly organised and able to plan ahead.

Committed to customer satisfaction.

Possess high standards of service

We Offer You

Generous staff discounts on products

Personal and professional growth opportunities to continue learning and developing your career.

The opportunity to be part of a unique culture built on strong values

Training on state of the art coffee equipment

Vittoria Food & Beverage is committed to developing and retaining highly talented people. If you are a self-driven, enthusiastic individual.and relish the opportunity of working in a fast moving entrepreneurial business with a unique culture built upon strong values, innovative marketing with a strong results orientationthen we look forward to hearing from you