Field Service Technician / Engineer

Fluidquip Australia; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Fluidquip Australia invites an experienced Field Service Technician to join our team. You will travel around Australasia to perform installation, commissioning, repair and maintenance of UV disinfection and analytical analyser equipment at customer sites and workshops. A trade qualification in electrical/electronics, REL licence or ability to obtain, White Card and a valid driver’s licence are required. You will support the sales team and uphold safety standards.

Qualifications

• Trade qualification in electrical/electronics or equivalent.
• REL licence (disconnect/reconnect) or ability to obtain.
• Current White Card for construction.

Responsibilities

• Install, commission, repair and maintain UV disinfection and analytical analysers at customer sites and Fluidquip workshops.
• Diagnose technical problems, troubleshoot and implement corrective actions.
• Coordinate servicing with customers and manage end-to-end service activities.
• Prepare safety and technical documents and reports for service work.
• Support sales with service insights and identify opportunities for improvements.

Skills

Communication

Teamwork

Time management

Problem-solving

Attention to detail

Education

Electrical/Electronics trade qualification

White Card

REL licence or ability to obtain

Tools

Allen Bradley PLCs

Job description

We are a highly regarded supplier of world-class analytical equipment, inclusive of UV disinfection, and automated nutrient analysers, which we supply to most industries throughout Australasia. Our reputation is forged on the highest possible standards of customer support and service.

Fluidquip Australia

At Fluidquip Australia we adopt a flexible family friendly environment. An opportunity to join Fluidquip Australia as a Field Service Technician is now available. We are looking for an experienced individual, who is willing to travel around Australasia to perform service work at customer sites and workshops. The focus of this position will be to;

• execute and complete installation, commissioning, repair, and maintenance work specific to customer needs
• proactively identify opportunities to improve equipment reliability and communicate these recommendations to the customer, thereby enhancing service growth.

Work responsibilities for this key role are:

In carrying out installation, commissioning, repair, and maintenance of UV disinfection and analytical analyser monitoring equipment, responsibilities include;

• diagnosis of technical problems, trouble shooting, and implementation of corrective actions
• execute service activities at Fluidquip workshops and customer sites on time and within budget, with a focus on quality and safety
• end to end management of service activities, including coordinating servicing with customers
• maintain and strengthen relationships with customers
• interact and support the sales team on potential sales opportunities that arise from service work
• preparation of all service activity safety, and technical documents and reports
• identify and participate in performance improvements that enhance operations and customer service
• undertake product training and develop own skill sets to enhance your product knowledge in order to grow as a product specialist
• uphold Fluidquip Australia’s core values in safety and integrity, including being responsible for your own actions, and caring for those around you and the reputation of the business
• responding to customer queries and providing telephone support

Skills, experience and aptitudes required:

• Demonstrated experience operating within a role with similar responsibilities
• Ability to communicate effectively, work in a team and individually, and follow instructions
• Relevant trade qualification ( electrical / electronics, or equivalent)
• Disconnect / reconnect licence (REL) or ability to obtain, or electricians license
• Valid construction industry ‘White’ card
• Experience in UV disinfection, PLC controllers (Allen Bradley) is an advantage
• Demonstrated time management skills, ability to prioritise and multitask
• Strong investigative, attention to detail, and problem-solving skills
• Excellent written and verbal communication skills
• Current drivers licence.