Field Service Technician (Crushing)

Metso; Orange City Council; On-site; AUD 85,000 - 120,000; Full time

Job summary

Metso Crushing Equipment is seeking a Field Service Technician to perform and coordinate on-site service across customer sites. You will troubleshoot, service, and support wear parts and spares while coordinating with sales and engineering teams.

You will report to the Service Supervisor, gain exposure to other Metso products, and participate in ongoing training. Candidates must have an Australian trade qualification, a valid driver's license, and be willing to travel and work extended hours.

Qualifications

• A relevant Australian recognised trade qualification.
• Knowledge of Metso crushing equipment.
• High-level fault-finding aptitude.
• Must have current motor vehicle license.
• Must be physically fit and able to pass random medical and drug tests.
• Excellent communication and interpersonal skills.
• Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
• Willingness to work away from home for extended periods and weekends as required.
• Understand and comply with risk management and safety rules.

Responsibilities

• Provide hands-on service work on Metso Mineral Crushing Equipment in the field at various customer site.
• Provide technical liaison services between customers, product divisions and sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Supervise and oversee projects on customer sites.
• Complete field machine inspections per global and customer procedures.
• Escalate questions and analysis to Technical Support and Engineering.
• Prepare post site visit reports, time sheets and expenses after site visits.
• Support warranty process and Root Cause Analysis (RCA) where applicable.
• Promote products and services to customers.

Skills

Fault-finding

MS Office

Communication

Education

Australian recognised trade qualification

Job description

Focusing on Metso Crushing Equipment, you will be responsible in playing a crucial part in performing and coordinating Field Service support relating to machines, spares and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Service Supervisor. This role will allow opportunities to gain experience and training on other Metso products and services.

More about the role..

• Provide hands-on service work on Metso Mineral Crushing Equipment in the field at various customer site.
• Provide technical liaison services between customers, product divisions and sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Supervise and oversee projects on customer sites.
• Complete field machine inspections per global and customer procedures.
• Escalate questions and analysis to Technical Support and Engineering.
• Prepare post site visit reports, time sheets and expenses after site visits.
• Support warranty process and Root Cause Analysis (RCA) where applicable.
• Promote products and services to customers
• Promote Technical Support value add and support Technical Support Teams
• Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CR

More about you..

• A relevant Australian recognised trade qualification.
• Knowledge of Metso crushing equipment.
• High-level fault-finding aptitude.
• Intermediate computer literacy in MS Office - Word and Excel.
• Must have current motor vehicle license.
• Must be physically fit and able to pass random medical and drug tests.
• Excellent communication and interpersonal skills.
• Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
• Ability to work away from home, for extended periods and extended hours, on weekends or as required.
• Clearly understand and competency in Risk management and safety rule compliance.