Field Service Technician (Crushing)

Metso; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Metso is seeking a Field Service Technician to perform and coordinate field service support for Metso Crushing Equipment at customer sites across Australia. You will report to the Service Supervisor and gain exposure to other Metso products and services.

You must hold a recognised Australian trade qualification, be able to read electrical, hydraulic, and mechanical schematics, and travel as required. Strong communication, safety awareness, and fault-finding skills are essential for success.

Qualifications

• Australian recognised trade qualification is required.
• Knowledge of Metso crushing equipment.
• Ability to read electrical, pneumatic, hydraulic, and mechanical schematics.
• Must have current motor vehicle license.
• Willingness to travel and work extended hours.

Responsibilities

• Provide hands-on service work on Metso Mineral Crushing Equipment in the field at various customer site.
• Provide technical liaison services between customers, product divisions and sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Supervise and oversee projects on customer sites.
• Complete field machine inspections per global and customer procedures.
• Escalate questions and analysis to Technical Support and Engineering.
• Prepare post site visit reports, time sheets and expenses after site visits.
• Support warranty process and Root Cause Analysis (RCA) where applicable.
• Promote products and services to customers.

Skills

Fault finding

Troubleshooting

Communication

Safety compliance

Electrical schematics

Hydraulic schematics

MS Office

Time management

Education

Australian recognised trade qualification

Tools

MS Office

Job description

Focusing on Metso Crushing Equipment, you will be responsible in playing a crucial part in performing and coordinating Field Service support relating to machines, spares and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Service Supervisor. This role will allow opportunities to gain experience and training on other Metso products and services.

More about the role..

• Provide hands-on service work on Metso Mineral Crushing Equipment in the field at various customer site.
• Provide technical liaison services between customers, product divisions and sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Supervise and oversee projects on customer sites.
• Complete field machine inspections per global and customer procedures.
• Escalate questions and analysis to Technical Support and Engineering.
• Prepare post site visit reports, time sheets and expenses after site visits.
• Support warranty process and Root Cause Analysis (RCA) where applicable.
• Promote products and services to customers
• Promote Technical Support value add and support Technical Support Teams
• Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CR

More about you..

• A relevant Australian recognised trade qualification.
• Knowledge of Metso crushing equipment.
• High-level fault-finding aptitude.
• Intermediate computer literacy in MS Office - Word and Excel.
• Must have current motor vehicle license.
• Must be physically fit and able to pass random medical and drug tests.
• Excellent communication and interpersonal skills.
• Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
• Ability to work away from home, for extended periods and extended hours, on weekends or as required.
• Clearly understand and competency in Risk management and safety rule compliance.