Field Service Technician

Oshkosh Corporation, Inc.; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Oshkosh's JLG division is seeking a Field Service Technician to attend customer premises, conduct inspections, servicing and repairs on access equipment including elevating work platforms, telehandlers and lighting towers. You will travel to sites, complete paperwork and liaise with stakeholders to ensure customer needs are met.

Role requires strong mechanical/hydraulic/electrical knowledge, trade qualification in elevating work platform tech, and the ability to generate service leads while

Qualifications

• Trade qualification in elevating work platform technology or related field.
• Experience with mechanical, hydraulic and electrical systems.
• Strong written and verbal communication; ability to write notes and read manuals.

Responsibilities

• Carry out inspections, servicing, and repairs of equipment with focus on elevating platforms.
• Travel to customer sites and perform on-site repairs to minimize off-site transport.
• Complete paperwork and inspection forms accurately and on time.
• Liaise with field coordinators and technical support; provide quotes when needed.
• Generate service leads and maintain stock/van audits as required.

Skills

Mechanical experience

Electrical knowledge

Hydraulic systems

Communication skills

Driver's license

Education

Trade qualification (elevating work platforms)

Heavy vehicle / diesel / auto electrical background

Tools

Diagnostics tools

On-site inspection tools

Job description

About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world. The Field Service Technician role is responsible for attending to customer premises to carry out servicing, inspections, breakdown support and repairs to access equipment including elevating work platforms, lighting towers and telehandlers and small construction equipment. The Field Service Technician is responsible for providing a superior level of customer service and liaise with internal and external stakeholders to ensure the customer needs are met within their given region.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers.
• May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc
• When attending to customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site
• Be available to travel including overnight accommodation when requested
• Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner
• Responsible for notifying the Field Service Coordinator if repairs or services can’t be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote
• Providing a superior level of customer service
• Liaising with technical support including the interpretation of manuals where required
• Conduct van audits and stock takes
• General administrative duties relevant to the role including entering accurate job notes
• Generating sales and service leads where possible and collaborating with the team
• Maintain personal retail labour utilization rates as per target
• Be able to contact or visit customer sites to generate additional service work as required and in consultation with the Field Service Coordinator.
• As a Field Service Technician, you are also required to carry out general duties from time to time as requested by management

MINIMUM QUALIFICATIONS:

• Previous experience in a similar role – experience with mechanical, hydraulic and electrical advantageous
• Must have Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field
• Ability to effectively communicate both written and verbal
• Ability to establish rapport with internal and external customers
• Drivers licence
• Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities
• Ability to travel 25%

Advance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.

As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you. Oshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG®, Hinowa, Power Towers, Pierce®, MAXIMETAL™, Oshkosh® Defense, McNeilus®, IMT®, Jerr-Dan®, Frontline™ Communications, Oshkosh® Airport Products, Oshkosh® AeroTech™ and Pratt Miller.