Field Service Manager – Gaming Entertainment Leader

Aristocrat Gaming; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Aristocrat Gaming in Sydney is seeking a Field Service Manager to lead a world-class service team and enhance customer satisfaction. You will drive service delivery, manage contracts, and coordinate a cross-functional team across venues in Australia.

The role emphasizes leadership, data analysis, WHS compliance, and strong client engagement to uphold Aristocrat’s reputation in the gaming entertainment industry.

Qualifications

• Experience in managing a field service team and service delivery.
• Strong customer-focused mindset with relationship management skills.
• Ability to analyze data and produce reports.

Responsibilities

• Manage customer expectations and relationships
• Lead and mentor a Field Service team
• Conduct customer meetings to gather feedback
• Coordinate service contracts and ensure terms
• Identify and resolve service delivery issues promptly
• Oversee audits of venues, cars, and tools to maintain standards
• Manage training, rosters, and leave per policy
• Ensure compliance with WHS regulations
• Monitor performance with dashboards and data

Skills

Cross-functional leadership

Customer orientation

Team management

Data analysis

Communication

Problem solving

P&L awareness

Job description

Aristocrat Gaming in Sydney is seeking a Field Service Manager to lead a world-class service team and enhance customer satisfaction. You will drive service delivery, manage contracts, and coordinate a cross-functional team across venues in Australia.

The role emphasizes leadership, data analysis, WHS compliance, and strong client engagement to uphold Aristocrat’s reputation in the gaming entertainment industry.