Field Service Manager: Gaming & Customer Excellence

Aristocrat; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Aristocrat in Sydney, Australia is seeking a Field Service Manager to lead a world-class service team, enhance customer satisfaction, and strengthen cross-functional collaboration across our gaming entertainment operations. You will oversee field service delivery, team development, and performance analytics in a dynamic, innovation-driven environment.

The role emphasizes customer focus, payroll and scheduling oversight, WH&S compliance, and data-driven reporting to support continuous improvement

Qualifications

• Proven experience leading field service teams.
• Strong stakeholder management and communication skills.
• Ability to analyze data and prepare performance reports.
• Experience with P&L management and budget oversight.
• Knowledge of WH&S regulations and compliance.

Responsibilities

• Manage customer relationships and set expectations.
• Lead field service team and coordinate service delivery.
• Monitor SLAs and resolve delivery issues promptly.
• Oversee P&L, scheduling, and rosters.
• Conduct customer meetings for feedback and improvements.
• Audit venues, cars, tools, and inventory.
• Provide training and mentorship to staff.
• Prepare performance dashboards and reports.
• Ensure WH&S compliance.
• Maintain strong cross-functional collaboration.

Skills

Leadership

Customer relationship management

Data analysis

Cross-functional collaboration

P&L awareness

WH&S knowledge

MS Office

CRM systems

Tools

MS Office

CRM systems

Job description

Aristocrat in Sydney, Australia is seeking a Field Service Manager to lead a world-class service team, enhance customer satisfaction, and strengthen cross-functional collaboration across our gaming entertainment operations. You will oversee field service delivery, team development, and performance analytics in a dynamic, innovation-driven environment.

The role emphasizes customer focus, payroll and scheduling oversight, WH&S compliance, and data-driven reporting to support continuous improvement