Field Service Supervisor

Epiroc; Muswellbrook; Presencial; AUD 110.000 - 150.000; Tempo integral

Resumo da vaga

Epiroc is seeking expressions of interest for a Field Service Supervisor, based in Newcastle and supporting the wider Hunter Region. The role oversees day-to-day service operations, coordinates field service and workshop activities, and leads trades personnel across Muswellbrook, Eastern NSW and Brisbane regions.

Reporting to the Regional Service Manager – East, the successful candidate will champion safety, build strong customer relationships, and ensure service delivery meets high standards of

Qualificações

• Supervisory experience in OEM or heavy equipment environments.
• Experience with surface drills and heavy equipment maintenance.
• Proven ability to lead, mentor and develop trades personnel.
• Strong knowledge of field service and maintenance operations.
• Excellent communication, planning and customer service skills.

Responsabilidades

• Champion safety and ensure compliance with Epiroc and customer requirements.
• Lead, mentor and develop trades personnel.
• Coordinate field service and workshop activities, scheduling and resource allocation.
• Maintain strong customer relationships and deliver excellent service outcomes.
• Oversee parts and service planning, forecasting and operational reporting.
• Monitor service quality, productivity and performance.
• Drive continuous improvement and foster a positive team culture.
• Provide hands-on technical support with field service repairs and equipment maintenance across the region.

Conhecimentos

Supervisory experience

Surface drills knowledge

Field service

Leadership

Descrição da vaga

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Field Service Supervisor

Functional area: Service

Onsite or Remote: Onsite

Country/Region: AU

City: Muswellbrook

Location: Muswellbrook, NSW, AU, 2333

Company name: Epiroc

Date of posting: Oct 26, 2026

Expression of Interest – Field Service Supervisor

Newcastle and the Hunter Region, NSW

Ready to take the next step in your career? Lead from the front, champion safety and deliver outstanding service with Epiroc.

About the Opportunity

Epiroc is seeking expressions of interest from motivated and experienced individuals for the position of Field Service Supervisor, based in Newcastle and supporting the wider Hunter Region.

Reporting to the Regional Service Manager – East, this is an opportunity to take on a hands‑on leadership role, overseeing day‑to‑day service operations and Epiroc resources across Muswellbrook, Eastern NSW and the Brisbane region.

The successful candidate will play an important role in leading and developing trades personnel, strengthening customer relationships and ensuring service activities are delivered safely, efficiently and to a high standard.

Key Responsibilities

• Champion safety and ensure compliance with Epiroc and customer requirements.
• Lead, mentor and develop trades personnel.
• Coordinate field service and workshop activities, scheduling and resource allocation.
• Maintain strong customer relationships and deliver excellent service outcomes.
• Oversee parts and service planning, forecasting and operational reporting.
• Monitor service quality, productivity and performance.
• Drive continuous improvement and foster a positive team culture.
• Provide hands‑on technical support with field service repairs and equipment maintenance across the region.

About You

We are looking for a practical, customer‑focused leader with strong technical knowledge and a commitment to safety and service excellence.

Ideally you will have:

• Supervisory experience within an OEM or heavy equipment environment.
• Experience with surface drills and heavy equipment maintenance.
• Demonstrated ability to lead, mentor and develop trades personnel.
• Strong knowledge of field service and maintenance operations.
• Excellent communication, planning and customer service skills.
• A proactive approach to safety, quality and continuous improvement.

Why Consider This Opportunity?

Epiroc is committed to supporting employee development and providing opportunities to grow within a global organisation.

Benefits include:

• Company-supplied vehicle.
• Ongoing training and career development.
• Salary continuance insurance.
• Novated leasing options.
• Paid parental leave.
• Education assistance.
• Employee Assistance Program for you and your family.
• The opportunity to work with a supportive team and a globally recognised brand.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com