Field Service Representative -Workplace safety

Spill Station Australia P/L; Sydney; On-site; AUD 60,000 - 78,000; Full time

Job summary

Spill Station Australia P/L in Sydney is seeking a Field Service Representative to support B2B customers across the Greater Sydney area, inspecting, restocking and maintaining workplace safety products. This is a practical, customer‑facing role with full product and safety training provided.

Reporting to the Service Manager and Warehouse Manager, you will work with service, sales and operations teams and occasionally assist with product assembly and warehouse duties.

Qualifications

• Experience in field service, merchandising, site inspection or other customer-facing roles.
• Experience working with B2B customers is preferred.
• Reliable, organised and able to follow a daily service schedule.
• Confident working independently at customer sites and with internal teams.
• Professional communication and customer service skills.

Responsibilities

• Attend B2B customer sites according to scheduled service plans and respond to additional service requests when required.
• Inspect, restock and maintain spill kits, dangerous goods cabinets, and safety shower and eyewash equipment.
• Identify damaged, missing or incorrectly positioned safety products and report findings to customers.
• Complete basic product assembly and minor repairs using standard hand tools.
• Communicate professionally with customers, site supervisors and warehouse personnel.
• Obtain purchase order numbers and other required customer information.
• Take site photographs and complete accurate service reports promptly after each visit.
• Complete customer site inductions and required safety training.
• Identify potential customer opportunities and distribute approved sales materials.
• Share relevant customer feedback and market information with the sales team.
• Assist with product assembly, picking, packing, dispatch and receiving goods in the warehouse.
• Report stock quantity or quality discrepancies before receipting incoming goods.

Skills

Field service experience

B2B customer handling

Independent working

Organised

Communication skills

Tools

Hand tools

Job description

Field Service Representative -Workplace safety

Spill Station Australia P/L - Wetherill Park NSW

We are seeking a Field Service Representative to support our B2B customers across the Greater Sydney area.

This is a practical, customer-facing role focused on attending scheduled customer sites to inspect, restock and maintain workplace safety products. It is not a highly technical trade position, and full product and service training will be provided.

Reporting to the Service Manager and Warehouse Manager, you will work closely with our service, sales and operations teams. When not attending customer sites, you will assist with product assembly and general warehouse operations.

Key responsibilities

Attend B2B customer sites according to scheduled service plans and respond to additional service requests when required.

Inspect, restock and maintain spill kits, dangerous goods cabinets, and safety shower and eyewash equipment.

Identify damaged, missing or incorrectly positioned safety products and report your findings to customers.

Complete basic product assembly and minor repairs using standard hand tools.

Communicate professionally with customers, site supervisors and warehouse personnel.

Obtain purchase order numbers and other required customer information.

Take site photographs and complete accurate service reports promptly after each visit.

Complete customer site inductions and required safety training.

Identify potential customer opportunities and distribute approved sales materials.

Share relevant customer feedback and market information with the sales team.

Assist with product assembly, picking, packing, dispatch and receiving goods when working in the warehouse.

Report stock quantity or quality discrepancies before receipting incoming goods.

About you

Previous experience in field service, merchandising, site inspection, warehousing, delivery or another customer-facing field role.

Experience working with B2B customers is preferred.

Reliable, organised and comfortable following a daily service schedule.

Confident working independently at customer sites and collaboratively with internal teams.

Professional communication and customer service skills.

Practical, hands-on approach with strong attention to detail.

Comfortable using basic hand tools and completing clear service documentation.

Comfortable using computers, mobile phones and workplace applications.

Willing and able to travel throughout the Greater Sydney area.

Able to safely perform a physically active role involving regular standing, walking, reaching and lifting items up to 16 kg.

Committed to following workplace health and safety procedures.

About us

Spill Station Australia provides workplace spill control and safety solutions to businesses across Australia. We are committed to maintaining a safe, respectful and supportive workplace.

Full product, service and safety training will be provided to the successful candidate.