Field Service Representative

Randstad; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Randstad Defence in Canberra is seeking a Field Service Representative to provide in-field SME support for EOS systems, including installation, commissioning, maintenance and repairs in challenging environments.

The role also covers training support, participation in trials, demonstrations, and system integration activities, plus ensuring safety and regulatory compliance across weapons and controlled items.

Qualifications

• Trade or technical qualification in electronics, mechatronics, or related field.
• Experience in field service roles within defence, aerospace, or technology industries.
• Strong diagnostic and problem-solving skills.
• Ability to travel and work in remote or challenging environments.
• Knowledge or experience in technology related to EOS product lines (weapon systems, space sensors, communications, electro-optical systems, laser systems, remotely operated systems).
• Experience handling and operating weapon systems in a range environment.

Responsibilities

• Install, commission, set-to-work, maintain, fault find and repair EOS systems.
• Support training, trials, demonstrations, and business development activities.
• Plan, coordinate, and execute trials at EOS facilities, firing ranges, and customer sites.
• Participate in system trials, evaluations, and integration testing.
• Identify risks and propose treatments.
• Oversee work in accordance with company policies and safety standards.
• Perform scheduled and unscheduled maintenance, diagnostics, and repairs on EOS equipment.
• Maintain accurate service records, prepare technical reports, and provide feedback for product improvement.
• Ensure safe, compliant storage, handling, and transport of weapons and controlled items in line with all company and legal requirements.

Skills

Field service

Diagnostics

Problem solving

Travel readiness

Communication skills

Education

Electronics/mechatronics trade

Job description

At Randstad Defence, we're proud to be partnering with Electro Optic Systems (EOS)-a leading force in the design, development, and manufacturing of advanced defence systems- currently seeking a Field Service Representative to join their team in Canberra. If you have strong technical expertise, hands-on support and are looking for a career as a Field Service Representative this opportunity is for you to join a growing Australian technology company.

The candidate must be an Australian Citizen or have Permanent Working Rights and be eligible for a security clearance.

About the role:

The Field Service Representative (FSR) acts as the in-field technical Subject Matter Expert (SME) for EOS systems. This role is responsible for installation, commissioning, set-to-work, maintenance, fault finding, and repairs in operational environments. The FSR also supports training, trials, demonstrations, and business development activities across the EOS business. Success in this position requires high-level problem-solving skills, strong communication abilities, and the capacity to be resourceful and adaptable to meet the objectives of EOS projects in diverse and challenging conditions.

Key Responsibilities:

• Support EOS Trainers in the set-up and delivery of operator and maintainer training for EOS products.
• Assist in live demonstrations for customers, partners, and stakeholders.
• Participate in the planning, coordination, and execution of trials and development activities at EOS facilities, firing ranges, and customer sites.
• Participate in system trials, evaluations, and integration testing.
• Identify risks and propose treatments.
• Oversee work in accordance with company policies and safety standards.
• Perform scheduled and unscheduled maintenance, diagnostics, and repairs on EOS equipment.
• Maintain accurate service records, prepare technical reports, and provide feedback for product improvement.
• Ensure safe, compliant storage, handling, and transport of weapons and controlled items in line with all company and legal requirements.

Qualifications and Experience:

• Trade or technical qualification in electronics, mechatronics, or related field.
• Experience in field service roles within defence, aerospace, or technology industries.
• Strong diagnostic and problem-solving skills.
• Ability to travel and work in remote or challenging environments.
• Knowledge or experience in technology related to EOS product lines (weapon systems, space sensors, communications, electro-optical systems, laser systems, remotely operated systems).
• Experience handling and operating weapon systems in a range environment.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.