Field Service Representative

Hanwha Defence Australia; Puckapunyal; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hanwha Defence Australia is seeking Field Service Representatives to maintain high vehicle availability for Defence operations, delivering expert maintenance and technical support in workshop and field settings.

You will work under the FFSR Supervisor as a subject matter expert, support training, and provide real-time solutions to Army and contracted maintainers with travel across local, interstate, and international sites.

Qualifications

• Certificate III Mechanical Engineering or Heavy Vehicle Diesel Mechanic with Armour experience required.
• Australian Citizenship and eligibility for NV1 security clearance.
• Ability to travel and work flexibly, including weekends.
• Strong interpersonal and customer service skills.
• HR licence, LF forklift licence, armoured vehicle driving qualification.
• TAE Cert IV (Training & Assessment) required.
• Experience in Army/ADF vehicle maintenance or Defence platforms.
• Workshop experience and familiarity with PLM suite, SAP, and Defence systems.
• Proven ability to manage competing priorities in fast paced environments.
• Strong analytical, problem solving, and decision-making skills.
• Ability to train, mentor, and assess technical personnel.
• A collaborative, innovative mindset with meticulous attention to detail.

Responsibilities

• Act as the primary point of contact for maintenance related technical issues.
• Liaise with CoA SPO engineers, internal teams, and external stakeholders.
• Conduct engineering and technical tasks, including maintenance engineering analysis.
• Support repairs, upgrades, retrofits, and product quality investigations.
• Review and interpret HUMS and Fire Control Systems data.
• Assist with training delivery, including Introduction into Service (IIS) and sustainment courses.
• Support RODUM investigations and Help Desk operations.
• Develop maintenance SOWs, specifications, and contribute to engineering proposals.
• Review designs and support logistics analysis activities.
• Provide on the job training to Army and contracted maintainers.
• Ensure compliance with HSE and Security requirements across all sites.
• Work flexibly, including out of hours and weekend support when required.

Skills

Interpersonal skills

Customer service

Problem solving

Team collaboration

Training & mentoring

Decision making

Education

Certificate III Mechanical Engineering or Heavy Vehicle Diesel Mechanic or Armour experience

TAE Cert IV (Training & Assessment)

Tools

PLM suite

SAP

Defence systems

Job description

Step into a role where your technical expertise, customer service mindset, and people skills genuinely make an impact. Hanwha Defence Australia is expanding, and we're seeking Field Service Representatives (FSRs) who thrive in hands on environments, enjoy solving complex technical challenges, and can build strong, professional relationships with Defence personnel and stakeholders. If you have experience in Armour this job is for you, although Armour experience is not necessary for these roles.

About the Role

As a Field Service Representative, you'll ensure Hanwha and Commonwealth-owned Mission Systems maintain high vehicle availability for daily Defence operations. You'll deliver expert maintenance, repairs, and technical support across advanced mission system equipment - both in the workshop and out in the field. Reporting to the FFSR Supervisor, you'll act as a Subject Matter Expert on Hanwha designed equipment, support training activities, and provide real-time solutions to Army and contracted maintainers. This role includes local, interstate, and international travel, plus fieldwork in all seasons - ideal for someone who enjoys variety, autonomy, and meaningful work.

What You'll Be Doing

• Act as the primary point of contact for maintenance related technical issues
• Liaise with CoA SPO engineers, internal teams, and external stakeholders
• Conduct engineering and technical tasks, including maintenance engineering analysis
• Support repairs, upgrades, retrofits, and product quality investigations
• Review and interpret HUMS and Fire Control Systems data
• Assist with training delivery, including Introduction into Service (IIS) and sustainment courses
• Support RODUM investigations and Help Desk operations
• Develop maintenance SOWs, specifications, and contribute to engineering proposals
• Review designs and support logistics analysis activities
• Provide on the job training to Army and contracted maintainers
• Ensure compliance with HSE and Security requirements across all sites
• Work flexibly, including out of hours and weekend support when required

Strong communication, customer service, and people skills are essential. You'll be working closely with Defence personnel, engineers, and maintainers - your ability to collaborate, influence, and resolve issues professionally will set you apart.

What You'll Bring

Mandatory

• Certificate III Mechanical Engineering or Heavy Vehicle Diesel Mechanic Relevant Qualifications or Armour experience
• Australian Citizenship and eligibility for NV1 security clearance
• Ability to travel and work flexibly, including weekends
• Strong interpersonal and customer service skills
• HR licence, LF forklift licence, armoured vehicle driving qualification
• TAE Cert IV (Training & Assessment)
• Experience in Army/ADF vehicle maintenance or Defence platforms
• Workshop experience and familiarity with PLM suite, SAP, and Defence systems
• Proven ability to manage competing priorities in fast paced environments
• Strong analytical, problem solving, and decision-making skills
• Ability to train, mentor, and assess technical personnel
• A collaborative, innovative mindset with meticulous attention to detail

Why Join Hanwha Defence Australia?

You'll be part of a rapidly expanding defence organisation delivering world class capability to the Australian Defence Force. Expect a role with purpose, challenge, and the opportunity to work with advanced military technology while shaping the future of Defence sustainment in Australia. If you're a technically skilled professional who enjoys fieldwork, thrives on solving complex problems, and values strong relationships with customers and colleagues, we'd love to hear from you.