Field Service Photocopier Technician

Chris Humphrey Office National; Traralgon; On-site; AUD 70,000 - 100,000; Full time

Job summary

Chris Humphrey Office National in Traralgon, VIC is seeking a Field Service Technician to support Gippsland customers with Canon print and document solutions. You will install, maintain, repair and optimise multifunction devices and business printing technology across sites.

This hands-on, field-based role offers variety, independence and the chance to build strong relationships with local businesses, schools and government organisations.

Responsibilities

• Service, repair and maintain Canon multifunction printers and photocopiers
• Install and commission new office technology equipment at customer sites
• Diagnose and resolve hardware, software and connectivity issues
• Configure print drivers, scan-to-email and document workflow solutions
• Perform preventative maintenance to maximise equipment reliability
• Provide technical support and training to customers
• Maintain accurate service records and documentation
• Manage parts usage and service stock effectively
• Assist with equipment deployments, upgrades and technology rollouts
• Build and maintain positive customer relationships through exceptional service

Job description

Chris Humphrey Office National – Traralgon VIC

As a Field Service Technician with Chris Humphrey Office National, you will play a key role in delivering exceptional service and support to our customers throughout Gippsland.

Working with industry-leading Canon print and document solutions, you will be responsible for the installation, maintenance, repair and optimisation of multifunction devices and business printing technology. This is a hands-on, field-based role that offers variety, independence and the opportunity to build strong relationships with local businesses, schools and government organisations.

You will diagnose and resolve technical issues, configure network printing and scanning solutions, perform preventative maintenance, and provide customers with expert advice and support. Success in this role requires strong problem-solving skills, a customer-first approach and the ability to work independently while representing our company professionally.

Job Description

As a Field Service Technician with Chris Humphrey Office National, you will play a key role in delivering exceptional service and support to our customers throughout Gippsland.

Working with industry-leading Canon print and document solutions, you will be responsible for the installation, maintenance, repair and optimisation of multifunction devices and business printing technology. This is a hands-on, field-based role that offers variety, independence and the opportunity to build strong relationships with local businesses, schools and government organisations.

You will diagnose and resolve technical issues, configure network printing and scanning solutions, perform preventative maintenance, and provide customers with expert advice and support. Success in this role requires strong problem-solving skills, a customer-first approach and the ability to work independently while representing our company professionally.

Key Responsibilities

• Service, repair and maintain Canon multifunction printers and photocopiers

• Install and commission new office technology equipment at customer sites

• Diagnose and resolve hardware, software and connectivity issues

• Configure print drivers, scan-to-email and document workflow solutions

• Perform preventative maintenance to maximise equipment reliability

• Provide technical support and training to customers

• Maintain accurate service records and documentation

• Manage parts usage and service stock effectively

• Assist with equipment deployments, upgrades and technology rollouts

• Build and maintain positive customer relationships through exceptional service

What Success Looks Like

• Delivering a high standard of technical service and customer satisfaction

• Responding to service requests efficiently and professionally

• Maintaining strong device uptime and reliability for customers

• Working safely and independently across the Gippsland region

• Representing Chris Humphrey Office National with professionalism and integrity

This is an excellent opportunity for a motivated technician seeking a long-term career with a respected Gippsland business that values technical excellence, customer service and professional development.