Field Service Manager

KONE Corporation; Hobart; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Car allowance

Superannuation 12.5%

Great benefits

Job summary

KONE in Hobart, Tasmania is seeking a Field Service Manager to lead and develop a high-performing field service team while coordinating maintenance and repairs across sites. You will manage scheduling, administration, and field operations, monitor inventory, and build strong customer relationships through regular site visits.

This role emphasizes safety, quality, and continuous improvement in a dynamic environment.

Qualifications

• Experience coordinating people, projects, or operations in a fast-paced environment.
• Strong leadership with ability to motivate and develop others.
• Excellent communication and relationship-building skills.
• Proven ability to manage multiple priorities and adapt to changing needs.
• Customer-focused mindset and commitment to positive outcomes.
• Strong commitment to workplace safety and quality standards.
• Ability to travel statewide as required.

Responsibilities

• Lead and develop a team of field technicians to high performance and engagement.
• Plan and coordinate maintenance and repair activities to ensure efficient service delivery.
• Manage scheduling, administration, and operational processes to support daily business activities.
• Monitor inventory and materials to ensure jobs are completed effectively and on time.
• Build and maintain strong customer relationships through regular site visits and engagement.
• Drive a culture of safety, quality, and continuous improvement.
• Contribute to customer satisfaction and help deliver exceptional service outcomes.

Skills

Leadership

Coaching & development

Team management

Communication skills

Customer relationship management

Safety & quality focus

Travel willingness

Job description

Great benefits and remuneration - Base + car allowance + 12.5% superannuation

Lead and develop a high-performing field service team

Work with industry-leading technology and innovative solutions

At KONE, we bring buildings to life.

Look around and you'll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.

Our work will take you in different directions.

We're looking for a Field Service Manager to join our service team in Hobart, Tasmania.

In this leadership role, you'll be responsible for coordinating and supporting our field technicians, ensuring service excellence, operational efficiency, and an outstanding customer experience.

What will you be doing?

• Leading, coaching, and developing a team of field technicians to achieve high performance and engagement
• Planning and coordinating maintenance and repair activities to ensure efficient service delivery
• Managing scheduling, administration, and operational processes to support daily business activities
• Monitoring inventory and materials to ensure jobs are completed effectively and on time
• Building and maintaining strong customer relationships through regular site visits and engagement
• Driving a culture of safety, quality, and continuous improvement
• Contributing to customer satisfaction and helping to deliver exceptional service outcomes

What are we looking for?

• Experience coordinating people, projects, or operations in a fast-paced environment
• Strong leadership potential with the ability to motivate and develop others
• Excellent communication and relationship-building skills
• Proven ability to manage multiple priorities and adapt to changing business needs
• A customer-focused mindset and commitment to delivering positive outcomes
• Strong commitment to workplace safety and quality standards
• Ability to travel statewide as required, ensuring effective support across multiple locations

There's so much more to KONE than you may realise.

• Enjoy career progression opportunities within a global organisation
• Access to industry-leading training, learning, and development programs
• The opportunity to make a genuine impact on customers, communities, and the future of urban mobility

At KONE, you'll find more than a career opportunity. You'll join a supportive team that values safety, innovation, and growth, while helping shape smarter, more sustainable cities for future generations.

Please note : Applicants must be Australian or New Zealand citizens, or hold Australian permanent residency, to be considered for this position.

This position is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.

Read more on https://kone.com/global/en/careers.html