Technical Field Service Support (Maintenance Troubleshooter)

201 KONE Elevators Pty Ltd; Newcastle; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Vehicle allowance

Job summary

201 KONE Elevators Pty Ltd is seeking a Maintenance Troubleshooter to support our Newcastle service team. You will diagnose and resolve complex lift and escalator faults, providing onsite and remote assistance to keep communities moving.

The role covers Newcastle, Central Coast and Northern NSW, with travel to regional locations as needed. Ideal candidates will have NSW Electrical Licence, strong fault-finding skills, and the ability to manage multiple high-priority breakdowns while maintaining

Qualifications

• Lift industry experience is essential.
• Current NSW Electrical Licence is required.
• Extensive experience diagnosing and resolving lift/escalator faults.
• Experience managing critical breakdowns and stakeholder expectations.
• Strong customer-focused approach and safety discipline.

Responsibilities

• Diagnose and resolve complex equipment issues for the maintenance team.
• Perform first visits and assessments of new equipment as needed.
• Provide remote and onsite support to resolve technical issues.

Skills

Lift industry experience

NSW Electrical Licence

Troubleshooting complex lifts

Managing critical breakdowns

Customer-focused

Communication skills

Coaching technicians

Job description

Technical Field Service Support (Maintenance Troubleshooter)

201 KONE Elevators Pty Ltd – Newcastle NSW

• Great benefits - competitive base wage, overtime available, vehicle allowance.
• Work with industry - leading products and technology.
• Join a global organisation with a strong focus on training, safety and quality.

At KONE, we bring buildings to life.

Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

Our work will take you in different directions.

We’re looking for a Maintenance Troubleshooter to join our high performing Service team in Newcastle, reporting into our Branch Manager. The successful candidate will provide specialist technical support across Newcastle, Central Coast and Northern NSW.

What will you be doing?

• Providing technical support to the maintenance team by diagnosing and resolving complex equipment issues, while sharing technical knowledge across the business.
• Performing first visits and assessments of new equipment when required by supervisors or sales teams.
• Supporting the resolution of complex call-outs and technical issues by providing remote assistance and onsite support when required.
• Enhancing the technical capability of Maintenance Technicians by identifying root causes and explaining effective solutions.
• Ensuring all activities are carried out in accordance with KONE policies and procedures, including health, safety and quality standards.
• Building and maintaining strong customer relationships through professional and responsive service.
• Providing specialist support across Newcastle, Central Coast and Northern NSW, including travel to Coffs Harbour and Armidale to assist technicians with complex troubleshooting and critical breakdowns.

What are we looking for?

• Lift industry experience required.
• Current NSW Electrical Licence.
• Extensive experience troubleshooting complex lift and escalator faults.
• Experience managing critical breakdowns and stakeholder expectations.
• Motivated self-starter with the ability to manage competing priorities.
• Strong commitment to safety and quality.
• Customer-focused approach.
• Excellent communication skills and ability to work collaboratively within a team.
• Ability to coach and develop the technical capability of Maintenance Technicians.

There’s so much more to KONE than you may realise.

• Enjoy career progression opportunities within a global organisation.
• Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work.
• Grow with comprehensive learning and development programs covering a wide range of professional skills.
• Vehicle allowance and cordless power tools provided.

Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html