Field Service Engineer - Data Centre

Dell; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Dell Technologies is seeking a Field Service Engineer to join our Melbourne/Perth team, delivering on-site support and ensuring high customer satisfaction through technical expertise and professionalism.

You will install, configure, troubleshoot, and repair multi-vendor systems, collaborate with designers, solution managers and sales specialists, and travel across Australia to support customers on short notice.

Qualifications

• Associate or bachelor’s degree in IT or related field.
• 1–3 years in technical support or field engineering.
• Excellent troubleshooting and problem-solving abilities.
• Ability to interpret system logs and performance data.
• Clear verbal and written communication with a customer-first mindset.
• Willing to travel across Australia on short notice.
• Flexibility for overtime and on-call responsibilities.
• Ability to lift and move equipment up to 22 kg.
• Dell hardware knowledge and data center experience.
• Dell Proven Professional Certification (Storage Foundation) preferred.

Responsibilities

• Deliver on-site technical support with rapid recovery and minimal downtime.
• Resolve customer issues using technical support expertise.
• Coordinate with onsite teams for parts delivery and equipment pickup.
• Collaborate with peers, remote support and SMEs to resolve issues.
• Use troubleshooting tools and logs to identify effective resolutions.
• Perform proactive and reactive maintenance per procedures.
• Ensure safety, quality, and documentation guidelines during interventions.
• Coordinate with logistics for rapid parts delivery during outages.

Skills

Customer-focused communication

Troubleshooting

On-site support

Hardware troubleshooting

Travel readiness

Team collaboration

Safety awareness

Dell certifications

Education

Associate or Bachelor\'s degree in IT or related field

Tools

Dell hardware (servers/storage/networking)

Dell storage technologies

Job description

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive,and focused. Taking our technical skills to customer sites,we’reresponsible for everything from installation, configuration,and integration,through tomaintenance,troubleshootingand repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers,and sales specialists to provide solutions.

Whatyou’llachieve:

As a Field Service Engineer, you willensure complete customer satisfaction through prompt on-site arrival, technicalexpertise, and professionalism. Providing break fix, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems.

Join us to do the best work of your career and make a profound social impact as aField Service Engineeron our team in Melbourne or Perth.

Responsibilities

• Deliver on-site technical support ensuring rapid recovery and minimal downtime
• Apply technical support expertise to resolve customer issues
• Drive engagement with customer onsite teams when necessary, providing guidance, training, or support on approved technical procedures, answering queries, andfacilitatingeffective coordination for parts and equipment delivery or pickup
• Work closely with peers, remote support and internal SMEs to increase knowledge and resolve customer issues
• Use trouble-shooting tools, content and analytical practices to help determine best ways to resolve identified and unidentified problems
• Perform proactive and reactive maintenance and hardware PFRs per established procedures
• Enforce safety, quality, and documentation guidelines during interventions
• Orchestrate withlogisticsteams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.Here’swhat we are looking for with this role:

Qualifications

• Associate or bachelor’s degree in IT, Computer Engineering, or related field
• 1 - 3 years in technical support, field engineering, or data center support roles; additionalexperience is a strong advantage
• Excellent troubleshooting and problem-solving abilities
• Proficiency in interpreting system logs, diagnostic outputs, and performance data
• Clear verbal and written communication skills with a customer-first mindset
• Willing to travel to customer sites as required across Australia at short notice
• Flexibility to work overtime or alternative schedules when necessary, including on-call responsibilities
• Ability to lift and move equipment up to 22kgs
• Hands-on expertise with Dell hardware (servers, storage, networking) and data center environments
• Dell Proven Professional Certification (Storage Technology Foundations)
• Additional Dell Proven Professional Certifications

Job Info

• Job Identification299206
• Job CategoryField Service
• Posting Date09/21/2026, 02:18 AM
• Apply Before10/15/2026, 01:00 PM
• Job ScheduleFull time
• Locations570 Bourke Street, Melbourne, Victoria, 3000, AU