Field Service Engineer

Cabrini Technology Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration

Growth opportunities

Collaborative culture

Inclusive workplace

Job summary

Roche in Sydney is seeking a Field Service Engineer to support Core Lab, Molecular Diagnostics, Tissue Diagnostics and Sequencing instruments. You will coordinate troubleshooting, installation, and maintenance activities across NSW with occasional interstate travel.

The role requires a tertiary degree in Electrical/Electronics, field service or medical devices experience, and a valid Australian work eligibility. A driver’s licence is essential, with a Monday–Friday schedule and on‑call rotations.

Qualifications

• Experience in field engineering or customer service within Medical Devices.
• Strong troubleshooting and data connectivity capabilities.
• Full eligibility to live and work in Australia.

Responsibilities

• Record all field activities in CRM with Account Management teams.
• Perform pre-install inspections and installations of Roche and other analytical systems.
• Carry out preventive maintenance as per manufacturer guidelines.
• Manage spare parts inventory and boot stock accuracy.
• Comply with safety, health, environmental policies and Roche Code of Conduct.
• Provide service to instruments in NSW with regional travel.
• Work 9am–5pm with rotating on-call roster after hours and weekends.

Skills

Customer service

Field engineering

Troubleshooting

Education

Tertiary degree in Electrical/Electronics or equivalent

Tools

IT & Middleware systems

Job description

Roche Field Service Engineer – Sydney

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

**The Position**

A healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

A Roche Field Services Engineer provides vital field service activities for Core Lab, Molecular Diagnostics, Tissue Diagnostics and Sequencing Instruments by provision and coordination of all activities relating to instrument troubleshooting, instrument installation, instrument preventative maintenance, software and hardware modifications, relating to both pre and post sales requirements.

**What you will be working on:**

• Work with Account Management Teams and record all field activities in CRM.
• Ensure timely pre‑installation inspections and installations of Roche and other analytical systems.
• Carry out preventative maintenance as per manufacturer’s guidelines.
• Manage spare part inventory and boot stock accuracy.
• Comply with safety, health, environmental policies.
• Adhere to Roche processes and Code of Conduct.
• Provide service to instruments in NSW, with occasional travel regionally and interstate.
• Work 9 a.m.–5 p.m. Monday–Friday with rotating on‑call roster 5 p.m.–9 a.m. Monday–Friday and 24 h Sat‑Sun.

**Who you are:**

• Tertiary degree in Electrical/Electronics or equivalent.
• Experience in field engineering/customer service within Medical Devices industry.
• Experience in Hematology a plus.
• Experience with IT and Middleware systems.
• Valid driver’s licence.
• Strong customer empathy, data connectivity, troubleshooting and resolution record.
• Motivated to influence own development and work in a multicultural environment.
• Full eligibility to live and work in Australia.

**What we offer**

Competitive remuneration package, growth opportunities, collaborative culture, high‑performance environment, inclusive workplace, and a commitment to safe, healthy, and supportive employees.

Job Description – Field Service Engineer, Sydney, Australia

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