Field Service Engineer

Veolia; North Lismore; On-site; AUD 70,000 - 110,000; Full time

Job summary

Veolia in Australia seeks a Field Service Representative / Engineer to monitor plant parameters, troubleshoot, and perform preventative maintenance on water treatment equipment. You will support customers and their operations teams, collect samples, and ensure accurate data recording.

The role requires hands-on technical skills, strong safety discipline, and the ability to build lasting client relationships.

Qualifications

• Solid hands-on experience in water treatment or similar industry.
• Results oriented and customer-focused.
• Ability to build long-term relationships with customers.
• Strong analytical and diagnostic skills.
• Strong mechanical knowledge.
• Strong verbal and written communication skills.
• Demonstrated commitment to EHS and compliance.

Responsibilities

• Monitor plant parameters and report changes to customers and Veolia management.
• Collect micro samples and corrosion coupons for labs.
• Install and service Veolia water quality equipment and dosing systems.
• Maintain reagents, sampling containers and coupons.
• Record chemical usage, inventory and pump settings.
• Perform preventative maintenance on dosing pumps and maintain spare parts inventory.
• Update test parameters and chemical consumption in InSight and Veolia databases.
• Provide technical support and attend team meetings with the Account/Area manager.

Skills

Field experience

Results driven

Customer relationship

Analytical skills

Mechanical knowledge

Clear communication

EHS compliance

Job description

Job Description

Company Description

We design, supply and operate a range of water systems, from Oil & Gas applications to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Our portfolio of technologies includes solids-contact clarification, membrane & media filtration, electrolysis, digestion, evaporation, ozone/UV disinfection and more. Our portfolio also includes chemicals & monitoring solutions, start-up & operation, membrane & ion exchange products, and custom engineered equipment.

Job Description

Position Description The Field Service Representative / Engineer plays an integral role within the business and has day to day responsibilities managing customer expectations in relation to monitoring and assessing plant operational parameters and providing the necessary support & feedback to the customer and their operational team, troubleshooting, conducting preventative maintenance on Veolia Equipment, chemical dosing equipment and instrumentation, maintaining chemical inventories, site logs and performance monitoring data, as well as providing operations support.

Purpose of Role / Duties

• Monitor and assess plant operational parameters and provide feedback to customers and Veolia management team. Record and report any significant process changes.
• Collects micro’s and corrosion coupons for preparation, labelling and shipment to laboratory.
• Supply, installation and service of Veolia water quality and monitoring equipment, namely Corrosion coupon bypass racks.
• TrueSense ICC® or RSG® or TrueSense Analyse® automated chemical feed control equipment, as well as other chemical feed systems.
• Maintain current supply of reagents, sampling containers and coupons.
• Monitors and records chemical usage rates, inventory and pump settings.
• Preventative maintenance on dosing pumps and inventory of critical spare parts.
• Maintenance of all labels; dosing lines and ensuring good housekeeping.
• Helps conducts in-plant studies and evaluation of new product applications.
• Record and update all test parameters and chemical consumption into InSight® (our Remote Monitoring and Control Statistical Data Management Program) and on the Veolia database.
• Water sampling, analysis and interpretation of these results.
• Assist with technical support if required and attend all team meetings as requested with the Account or Area manager.

Account or Area manager.

• Collect, despatch, report HPC and Legionella counts as per contract.
• Review all water test results and chemical consumption figures monthly and summarized test results for account manager review.
• Updating of Customer files on Veolia shared customer folders.
• Maintenance of Site Manual and Technical Procedures and documents.
• Completion of EHS & Technical Training program modules as required under your personal training program.
• Identify value generation projects for the account and assist the account manager to prove and finalize PnP.
• Ensure company procedures and safety guidelines are always followed.
• Address customer issues in a timely manner to ensure high level of customer satisfaction.
• Diagnose and troubleshoot equipment related issues in the field.
• Recommend effective changes in service activities
• Identify key sales opportunities to enhance company revenue.
• Develop professional and healthy relationship with clients, management and internal staff.
• Prepare and maintain service-related documentations.

Qualifications

• Professional or trade background with solid hands-on experience in the water treatment or similar industry.
• Results oriented.
• Ability to build long term strong relationship with customers.
• Strong analytical & diagnostic skills.
• Strong mechanical knowledge.
• Strong communication skills – both verbal and written.
• Demonstrated commitment to EHS and compliance.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.