Field Service Engineer

Konica Minolta Business Solutions Australia; City of Launceston; On-site; AUD 65,000 - 90,000; Full time

Job summary

Konica Minolta Business Solutions Australia is seeking a Field Service Engineer to join the ACT team. You will install and support print equipment and related software on site, ensuring customer satisfaction through corrective and preventative maintenance.

You will work as part of a dedicated service team and report to the State Service Delivery Manager. Experience in the Print Production industry is desirable but not essential; strong learning and development opportunities are offered in a

Qualifications

• Strong mechanical/electrical aptitude and a proven track record of excellent customer service.
• Excellent written and verbal communication skills.
• Driver’s license and Working with Vulnerable People Check.
• Ability to obtain AGSVA clearance; existing clearance is preferred.

Responsibilities

• Install and support print equipment and related software and services on site.
• Perform on-site corrective and preventative maintenance to ensure customer satisfaction.
• Work within a team of technicians and report to the State Service Delivery Manager.

Skills

Technical aptitude

Troubleshooting

Customer service

Communication

Time management

Autonomous work

Job description

Job Description

Description

About Us

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

We are currently looking for a customer focused Field Service Engineer to join our ACT team.

The successful candidates will be responsible for the installation and support of print equipment and ancillary products with associated software & services solutions. As a member of the ACT Service Team, you will ensure customer satisfaction through on-site corrective and preventative maintenance on customer equipment. These role works within a team of dedicated technicians and reports directly to the State Service Delivery Manager.

Previous experience in the Print Production industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Requirements

Ideal Candidate

To be qualified for these positions, ideally, your background and skills will comprise of the following:

• Strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond
• Ability to work autonomously, whilst keeping in contact with your team to ensure workload is consistent and transparent.

What we're looking for

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Driver’s License and Working with Vulnerable People Check
• Australian citizenship
• Ability to undergo Police Check
• Ability to obtain AGSVA clearance, existing clearance preferred

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

Benefits

What can Konica Minolta offer you?

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability. If you require any adjustments/assistance during the recruitment process, please reach out to

Join our Team and thrive in an environment built on strong collaboration, continuous learning and personal growth. Everyday at Konica Minolta is an opportunity to share your ideas, influence change and engage with colleagues from diverse backgrounds and experiences.