Field Service Coordinator - Earthmoving & Heavy Equipment

Cappro Pacific; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Cappro Pacific in Dandenong, VIC is seeking a Field Service Coordinator to oversee the field service operation for earthmoving and heavy equipment. You will schedule technicians, manage work orders, and ensure customers receive timely updates.

You don't need to be a qualified mechanic; strong coordination and communication skills are valued. Experience in construction equipment or related industries is beneficial, and you will work with parts, workshop teams, and management.

Qualifications

• Strong organisational and communication skills.
• Experience in field service coordination or scheduling.
• Understanding of earthmoving and construction equipment environment.

Responsibilities

• Coordinating and scheduling service technicians
• Managing daily technician workloads, priorities and job allocation
• Liaising directly with customers regarding service requirements
• Raising and managing work orders
• Monitoring WIP, job progress and invoicing
• Coordinating breakdowns, scheduled servicing and repairs
• Working closely with technicians, parts and workshop teams
• Ensuring technicians have the required parts, information and resources
• Maintaining accurate service records and documentation
• Assisting with warranty and service administration
• Keeping customers updated throughout the repair process
• Ensuring field service activities are completed efficiently and professionally

Skills

Organisational skills

Communication skills

Scheduling

Field service coordination

Customer liaison

Job description

Service Coordinator – Earthmoving & Heavy Equipment

Cappro Pacific is currently recruiting for a newly created Field Service Coordinator position within Construction Equipment, based in Dandenong, Victoria.

This is an excellent opportunity for an experienced Service Coordinator, Service Advisor, Scheduler, Service Administrator or Workshop Coordinator who understands the demands of the earthmoving and construction equipment industry.

You will play a key role in coordinating the field service operation, ensuring technicians are efficiently scheduled and customers receive a high level of service and communication.

The Role

Reporting to the Service Manager, your responsibilities will include:

Coordinating and scheduling service technicians

Managing daily technician workloads, priorities and job allocation

Liaising directly with customers regarding service requirements

Raising and managing work orders

Monitoring WIP, job progress and invoicing

Coordinating breakdowns, scheduled servicing and repairs

Working closely with technicians, parts and workshop teams

Ensuring technicians have the required parts, information and resources

Maintaining accurate service records and documentation

Assisting with warranty and service administration

Keeping customers updated throughout the repair process

Ensuring field service activities are completed efficiently and professionally

What We're Looking For

We are looking for someone who has strong organisational and communication skills and ideally understands the construction equipment environment.

Experience in any of the following would be highly regarded:

Earthmoving / Construction Equipment

Heavy Vehicle

Agricultural Equipment

Mining Equipment

Equipment Hire

Field Service Coordination

Service Scheduling or Planning

You don't necessarily need to be a qualified mechanic — strong service coordination experience and an understanding of technical environments are equally important.

The Opportunity

This is an opportunity to join an established Construction Equipment dealership in Dandenong, working alongside an experienced service and technical team and supporting customers across the Victorian market.

You will be a central point of contact between customers, technicians, parts and management, making this a critical position within the service operation.

Location: Dandenong, VIC
Position: Field Service Coordinator
Industry: Construction / Earthmoving Equipment
Employment: Full-Time

Apply Now

If you are an experienced Service Coordinator / Service Advisor / Scheduler / Workshop Coordinator looking for your next opportunity within the construction equipment industry, we want to hear from you.

Apply directly to Ryan O'Donnell at Cappro Pacific

All applications will be treated with strict confidentiality.

CAPPRO PACIFIC – SPECIALISTS IN EARTHMOVING & CONSTRUCTION EQUIPMENT RECRUITMENT

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