Field Service & Assembly Technician

Doherty Couplers & Attachments Ltd; Canterbury-Bankstown; Presencial; AUD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully maintained company vehicle

Full tools of trade provided

Autonomy across NSW/ACT territory

Technical support from Brisbane/NZ 팀

Varied work

Small branch team

Descripción de la vacante

Doherty Couplers & Attachments Ltd in Bankstown NSW is seeking a technically sharp Field Service & Assembly Technician to support NSW/ACT customers with installation, commissioning, and warranty resolution on our hydraulic attachments.

You’ll manage your own schedule, travel your territory, and work from our new Bankstown facility with a small, hands-on team. The role blends field service with workshop assembly and paint finishing to ensure quality and customer satisfaction.

Formación

• Trade qualification in hydraulics or mechanical fitting or equivalent hands‑on experience.
• 3+ years in field service, plant maintenance, or equipment installation.
• Strong hydraulic troubleshooting capability and ability to read schematics.

Responsabilidades

• Field service: installation, commissioning, and initial operation across NSW/ACT.
• Diagnose and resolve hydraulic/mechanical faults in the field.
• Manage warranty investigations and coordinate replacement parts.
• Build relationships with NSW customers and represent the brand professionally.

Conocimientos

Field service experience

Hydraulic troubleshooting

Customer-facing professionalism

Self-management

Valid driver’s licence

Paint spraying experience

Fabrication assembly

Educación

Trade qualification in hydraulics or mechanical fitting

Herramientas

Workshop tools experience

Fabrication/assembly

Descripción del empleo

Doherty Couplers & Attachments Ltd – Bankstown NSW

Doherty Couplers & Attachments is an Australian subsidiary of the Kinshofer Group, one of the world's leading manufacturers of hydraulic excavator attachments. From our Brisbane assembly facility, we design, build, and support a range of high-quality products — quick couplers, tilt couplers, and specialist attachments used by contractors, civil construction businesses, and earthmoving operators across Australia and New Zealand.

Our product is technical, our customers are demanding, and our reputation is built on solving problems fast and doing what we say we'll do. We're expanding our NSW presence with a new facility at Bankstown — and this role is central to making it work.

THE ROLE

We're looking for a technically sharp, hands‑on Field Service & Assembly Technician to be the operational backbone of our new Bankstown branch. Your primary responsibility is field service — you'll be the go‑to person for NSW and ACT customers when they need installation support, commissioning assistance, or warranty resolution on their attachments.

This is a genuinely autonomous role. You'll manage your own schedule, travel your territory, and own customer relationships from the moment the attachment is delivered. You'll report to our After Sales & Product Support Manager in Brisbane and be part of a three‑person national field service team covering QLD, VIC, and NSW.

When you're not in the field, you're at the facility. The Bankstown branch will start with two people — you and a Warehouse, Parts & Logistics Coordinator. When service commitments allow, you'll be in the workshop: preparing and assembling attachments for delivery, applying paint touch‑ups and finishing coats, and helping keep the branch running day to day. In a small startup branch, everyone contributes to whatever needs doing.

WHAT YOU'LL DO

Field service — your primary focus

• Supporting customers with attachment installation, commissioning, and initial operation at their sites across NSW and the ACT
• Diagnosing and resolving mechanical and hydraulic faults with attachments in the field
• Managing warranty investigations — assessing faults, completing service reports, and coordinating replacement parts
• Building strong ongoing relationships with NSW customers — representing the business professionally on every visit
• Feeding product performance intelligence back to the Brisbane team to help keep improving our product and support
• Coordinating field service scheduling with our NSW Territory Manager to align visits with customer relationships
• Keeping your service van stocked, clean, and road-ready at all times

Workshop — when not in the field

• Preparing and assembling attachments for delivery to NSW and ACT customers — fitting hoses, fittings, brackets, cylinders, teeth, and components to build specifications
• Applying paint touch‑ups and finishing coats so every attachment leaves the facility looking the part — surface preparation and spray work
• Completing pre‑dispatch quality checks — confirming attachments are complete, correct, and properly finished before they leave
• Assisting the Warehouse Coordinator with inwards goods, dispatch, and freight when field commitments allow
• Maintaining the workshop and facility in a clean, safe, and organised condition

WHAT WE'RE LOOKING FOR

• A trade qualification in hydraulics, mechanical fitting, or similar — or equivalent hands‑on experience
• 3+ years in field service, plant maintenance, or equipment installation — you're comfortable diagnosing issues independently and working without close supervision
• Strong hydraulic troubleshooting capability — you can read a schematic, work through a problem methodically, and identify root cause
• A professional, confident manner with customers — you deal directly with operators and business owners and represent the brand well on every visit
• Self‑managed and organised — you plan your own days, prioritise well, and follow through
• Valid driver's licence
• Painting experience — spray finishing of fabricated or assembled equipment — is a genuine advantage and will be put to use regularly
• Experience with excavator attachments or earth‑moving equipment is a bonus — but if you're mechanically excellent and keen to learn the product, we'll invest in you.

WHY JOIN US

• Fully maintained company vehicle
• Full tools of trade provided
• Real autonomy across your NSW/ACT territory
• Technical support from a strong Brisbane and NZ team
• Varied work — no two days the same
• Part of a small, close‑knit branch team

Our entire team live by our four core values - Deliver what we promise, Exceed expectations, Attitude (be part of the solution), and Love what we do. If you believe in these values, then you’ll fit right in.

We are an equal opportunity employer. We assess candidates on capability and attitude, not background. If you're technically excellent and customer-focused, we want to hear from you.

Note:Applicants for this position MUST have Australian residency or a valid Australian work visa.