Field Service Applications Specialist

Aristocrat Gaming; Newcastle City Council; On-site; AUD 90,000 - 130,000; Full time

Job summary

Aristocrat Gaming is seeking a Field Service Applications Specialist to administer Field Service Lightning and related service systems, acting as the primary operational point of contact for technicians, Team Leaders and Field Service Managers. This role ensures field technology is reliable, well supported and effectively adopted across the business.

You will deliver onboarding, training and continuous improvement initiatives that enable field teams to confidently adopt new technology and ways

Qualifications

• Proven Salesforce knowledge with focus on Field Service.
• Proficiency in Microsoft Office products.
• Ambitious, diligent and able to work independently or with others.
• Experience with Electronic Gaming Machines is a plus.

Responsibilities

• Serve as first point of contact for FSL and related systems support.
• Provide day-to-day support to technicians, Team Leaders and Field Service Managers.
• Administer Field Service Lightning and related field applications.
• Deliver onboarding and training sessions.
• Coordinate testing, releases and rollout activities.
• Communicate upgrades, outages and system changes.
• Maintain system documentation and knowledge articles.
• Gather feedback from field users and identify improvement opportunities.
• Support adoption of new functionality and digital ways of working.
• Act as the day-to-day operational owner of FSL with Salesforce Product Manager - Service.
• Monitor user adoption, issue trends and user satisfaction.
• Build relationships across Operations, Product, IT and field leadership.

Skills

Salesforce knowledge

Office productivity

Problem solving

Communication skills

Independent & collaborative work

Job description

The Field Service Applications Specialist is responsible for the day-to-day administration, support and continuous improvement of Field Service Lightning (FSL) and associated Service systems. The role acts as the primary operational point of contact for technicians, Team Leaders and Field Service Managers, ensuring field technology is reliable, well supported and effectively adopted across the business. Leveraging practical field service experience, the position bridges Operations and Digital Transformation by providing user support, training, testing and release coordination while identifying opportunities to improve field productivity through technology.

What You'll Do

Maximise System Adoption and Field Productivity.

Ensure FSL and associated Service systems are reliable, well supported and effectively utilised to improve technician productivity and operational efficiency.

Deliver an Exceptional User Experience.

Provide responsive support, effective training and continuous improvement initiatives that enable field teams to confidently adopt new technology and ways of working.

• Act as the first point of contact for FSL and Service systems support across the business.
• Provide day-to-day support to technicians, Team Leaders and Field Service Managers.
• Administer Field Service Lightning (FSL) and related field applications.
• Deliver onboarding, user training and refresher sessions.
• Coordinate and support testing, releases and rollout activities.
• Manage communications relating to upgrades, outages and system changes.
• Maintain system documentation, user guides and knowledge articles.
• Gather feedback from field users and identify improvement opportunities.
• Support adoption of new functionality and digital ways of working.
• Act as the day-to-day operational owner of FSL while working closely with the Salesforce Product Manager - Service.
• Monitor user adoption, issue trends and user satisfaction.
• Build relationships across Operations, Product, IT and field leadership.

What We're Looking For

• Proven Salesforce knowledge and experience, with a focus on Field Service.
• Sound knowledge and proficiency in Microsoft Office products.
• Familiarity with Electronic Gaming Machines is a plus.
• Outstanding problem-solving skills and the ability to identify and implement improvements.
• Strong communication abilities, capable of providing training and assistance to diverse teams.
• Ambitious, diligent, and capable of working both independently and collaboratively.

Role Complexity

The Field Service Applications Specialist provides the operational link between field operations and the Service technology function. The role combines hands-on system administration, frontline user support and continuous improvement to maximise technology adoption and technician productivity while providing a career pathway for experienced field technicians into business systems and digital technology roles.

Opis stanowiska mógł zostać sprawdzony i udoskonalony przy użyciu narzędzi wykorzystujących sztuczną inteligencję w celu poprawy przejrzystości, spójności i inkluzywności. Ostateczna treść, wymagania dotyczące stanowiska oraz decyzje rekrutacyjne podlegają weryfikacji przez człowieka i zatwierdzeniu przez Aristocrat.

Filozofia wynagradzania

Oferujemy kompleksowy pakiet wynagrodzenia i świadczeń, zaprojektowany tak, aby pozostawać konkurencyjnym na rynku, wspierać dobrostan pracowników oraz doceniać ich wkład w nasz sukces. Nasze podejście opiera się na zasadzie wynagradzania za wyniki, nagradzając indywidualny wpływ i osiągnięcia. Twój indywidualny pakiet wynagrodzenia zostanie określony na podstawie takich czynników jak umiejętności, doświadczenie, kwalifikacje oraz lokalizacja.

W zależności od stanowiska i lokalizacji możesz być uprawniony(-a) do otrzymywania rocznych premii i świadczeń motywacyjnych, benefitów związanych ze zdrowiem i dobrostanem, płatnego czasu wolnego, programów emerytalnych, ochrony ubezpieczeniowej oraz innych lokalnych lub ustawowych świadczeń.

Szczegółowe informacje dotyczące wynagrodzenia i świadczeń dla tego stanowiska zostaną omówione podczas procesu rekrutacyjnego.