Field Service Specialist

612 Sfdc Australia Pty. Ltd.; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

612 SFDC Australia Pty. Ltd. is seeking an accomplished enterprise pre-sales consultant to lead end-to-end technical sales motions around Salesforce Field Service, mobile workforce, and asset management for large accounts.

You will conduct executive demonstrations, design architectures, and translate business needs into roadmaps, partnering with AEs, CSMs, Product, and Professional Services. This role requires 7+ years in enterprise software pre-sales with deep Salesforce Field Service

Qualifications

• 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture.
• Deep expertise in Salesforce Field Service (FSL) including scheduling optimization and asset management configuration, or equivalent field service platforms.
• Proven ability to architect and present end-to-end solution designs for complex deployments.
• Experience leading technical discovery sessions and translating requirements into roadmaps.
• Strong executive presence delivering demonstrations to C-suite and VP-level stakeholders.

Responsibilities

• Lead end-to-end technical sales motions from discovery to deal close.
• Conduct executive-level demos and architecture presentations for enterprise accounts.
• Design domain-specific Field Service workflows aligned to business objectives.
• Lead hands-on proofs of concept using Salesforce Field Service and related tools.
• Translate business needs into solution architectures and roadmaps with measurable outcomes.
• Drive adoption post-sale in partnership with Customer Success; impact measured in ACV and usage.
• Develop technical champions and credibility with both technical and executive stakeholders.
• Collaborate with AEs, CSMs, Product, and Professional Services to ensure seamless journeys.
• Provide competitive intelligence and articulate Salesforce advantages.
• Travel to customer sites and events up to 25–50%.

Skills

Salesforce Field Service

Enterprise pre-sales

Solution architecture

Executive presentations

Travel readiness

Tools

Salesforce

APIs & integrations

Job description

What You'll Do

• Lead end-to-end technical sales motions — from discovery and solution design to demo, proof of concept, and deal close
• Conduct executive-level product demonstrations and architecture presentations to C-suite and VP-level stakeholders at enterprise accounts
• Lead technical design sessions, designing domain-specific Field Service workflows and architectures aligned to customer business objectives
• Build and execute hands‑on proof of concepts leveraging Salesforce Field Service, Agentforce, and mobile and scheduling capabilities
• Translate complex business requirements into solution architectures and roadmaps that deliver measurable operational outcomes
• Drive customer adoption and usage growth post‑sale in partnership with Customer Success — your impact is measured in ACV and monthly active users
• Develop technical champions within customer organizations and establish long‑term credibility with both technical and executive stakeholders
• Partner cross‑functionally with AEs, CSMs, Product, and Professional Services to ensure seamless customer journeys
• Provide competitive intelligence and positioning — know the Field Service landscape and articulate why Salesforce wins
• Travel to customer sites, field events, and team meetings up to 25–50% of the time

What We're Looking For

• 7+ years of experience in enterprise software pre‑sales, solution consulting, or technical architecture — with a focus on field service, mobile workforce, or asset management
• Deep expertise in Salesforce Field Service (FSL) including scheduling optimization, mobile capabilities, and asset management configuration; or equivalent hands‑on experience with a competing field service platform (e.g., IFS, ServiceNow FSM, SAP Field Service, ServiceMax, or Microsoft Dynamics 365 Field Service) will be considered in lieu of direct FSL experience
• Proven ability to architect and present end‑to‑end solution designs for complex, enterprise‑scale deployments
• Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
• Strong executive presence — comfortable delivering demonstrations and technical recommendations to C‑suite and VP‑level audiences
• Demonstrated ability to manage technical due diligence and risk assessment in complex deal cycles
• Familiarity with integration technologies relevant to field service environments (APIs, middleware, IoT)
• Willingness to travel 25–50%
• Preferred Salesforce certifications (Field Service Consultant, Application Architect, or System Architect)
• Industry background in utilities, manufacturing, healthcare, or telecommunications
• Familiarity with Agentforce, AI‑driven scheduling, or agentic workflow automation
• Experience in or alongside customer success, professional services, or consulting
• Track record of building customer champions and technical trust in enterprise accounts

Why Join Us

Salesforce Field Service is growing fast! This team is at the frontier of the next wave — agentic AI, robotics, and intelligent field operations. You'll be part of a high‑visibility global team reporting to a GM who is shaping the future of how companies run their field operations. The impact you drive here is real, measurable, and global.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.