Field Operations Scheduler & Customer Liaison

FWSR Group; City of Greater Shepparton; On-site; AUD 55,000 - 70,000; Full time

Job summary

FWSR Group in Shepparton is seeking a Scheduler / Administration team member to coordinate daily field technician work, manage communications with customers and keep the office running smoothly.

You'll balance routine scheduling with urgent call-outs, handle phone and email inquiries, and support invoicing and records while working closely with an experienced Operations Manager and MD. This is a busy, long-term role in a supportive team.

Qualifications

• Well-organised with strong attention to detail.
• Excellent communication over the phone and by email.
• Ability to manage competing priorities and make quick decisions.

Responsibilities

• Coordinate and schedule the daily work of field technicians.
• Answer incoming phone calls and emails; be the first point of contact for customers.
• Liaise with customers to book jobs and keep them informed.

Skills

Organisational skills

Communication skills

Scheduling

Problem solving

Phone etiquette

Team collaboration

Job description

FWSR Group in Shepparton is seeking a Scheduler / Administration team member to coordinate daily field technician work, manage communications with customers and keep the office running smoothly.

You'll balance routine scheduling with urgent call-outs, handle phone and email inquiries, and support invoicing and records while working closely with an experienced Operations Manager and MD. This is a busy, long-term role in a supportive team.