Field Operations Liaison & Maintenance Support

Dyers Distribution; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Dyers Distribution in Melbourne and regional Victoria seeks a practical Customer Service Officer to support drivers, workshops and operations. You’ll act as a vital link across maintenance, planning and logistics, ensuring vehicles and equipment are maintained and ready for use by drivers and ops teams.

The role emphasizes hands-on communication, coordination and administration to keep information flowing and plans on track, enabling maintenance leaders to focus on leading teams.

Qualifications

• Clear and confident communicator with proactive phone skills.
• Organised with strong administration and data handling ability.
• Ability to build relationships with drivers, workshop and operations teams.

Responsibilities

• Act as a central liaison between workshop, drivers, yard and operations.
• Keep drivers informed about vehicle and equipment availability and repairs.
• Gather feedback from drivers and confirm vehicles are returned in good condition.
• Make proactive outbound calls to provide updates and follow up matters.
• Support maintenance planning and keep the maintenance plan updated.
• Help ensure maintenance systems are used effectively.
• Provide workshop administration, records, follow-ups and computer tasks.
• Assist with KPI tracking and broader team reporting.
• Support communications around defects, repairs, downtime and return-to-service.
• Coordinate and follow up matters across departments to completion.
• Identify issues early and escalate appropriately.
• Provide feedback to operations on how activities impact workshop efficiency.

Skills

Communication

Administration

Planning

Relationship building

Prioritisation

Job description

Dyers Distribution in Melbourne and regional Victoria seeks a practical Customer Service Officer to support drivers, workshops and operations. You’ll act as a vital link across maintenance, planning and logistics, ensuring vehicles and equipment are maintained and ready for use by drivers and ops teams.

The role emphasizes hands-on communication, coordination and administration to keep information flowing and plans on track, enabling maintenance leaders to focus on leading teams.