Full-Time Maintenance & Operations Liaison - Driver Support

Dyers Distribution; Morwell; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Dyers Distribution is seeking a practical, proactive Customer Service Officer to join our team across multiple Melbourne VIC locations, including Morwell, Derrimut and Bairnsdale.

This role is not a traditional call centre; you will be the link between drivers, maintenance and operations, handling administration, planning and reporting to keep vehicles and equipment in top condition and running smoothly.

Formación

• Confident and clear communicator.
• Comfortable picking up the phone and proactively contacting people.
• Organised with administration, systems and computer-based tasks.
• Enjoys solving problems and getting things sorted.
• Builds strong relationships with drivers, workshop and operational teams.
• Able to manage competing priorities.

Responsabilidades

• Act as a central liaison between workshop, drivers, yard and operations.
• Inform drivers and operations about vehicle, trailer and equipment availability, repairs and updates.
• Gather feedback from drivers and confirm vehicles are returned in good condition.
• Make proactive outbound calls to provide updates, gather information and follow up outstanding matters.
• Assist with planning, updating and communicating the maintenance plan to ensure timely workshops.
• Help ensure maintenance systems are used effectively and maintained.
• Provide administration support including workshop paperwork and records.
• Assist with KPI tracking and reporting for the broader team.
• Coordinate and follow up matters across departments through to completion.
• Identify issues early and escalate them to the appropriate team.

Conocimientos

Clear communicator

Proactive communication

Administrative skills

Relationship building

Prioritisation

Descripción del empleo

Dyers Distribution is seeking a practical, proactive Customer Service Officer to join our team across multiple Melbourne VIC locations, including Morwell, Derrimut and Bairnsdale.

This role is not a traditional call centre; you will be the link between drivers, maintenance and operations, handling administration, planning and reporting to keep vehicles and equipment in top condition and running smoothly.