Field Operations Leader - Customer Service & Growth

Brandt Tractor; Ballarat; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Company vehicle & tools of trade.

Ongoing training and professional dev.

Positive and supportive work env.

Employee discounts on service andBrand

Job summary

Brandt Tractor Australia seeks a Field Operations Manager to lead our customer-facing parts and service support functions across the Ballarat region. You will drive the strategic plan, oversee the field support team, and ensure exceptional service delivery and operational excellence.

You will mentor branch leaders, review financials, drive performance, and implement 5S and Lean principles with regional managers.

Qualifications

• Proven knowledge of heavy machinery dealer practices.
• Excellent communication and negotiation skills.
• Experience in business development.
• Proven leadership skills.
• Requires a Full Driver's Licence.
• Candidates must be able to obtain or possess a valid passport and be able to travel internationally.

Responsibilities

• Execute customer support plans to make parts and service operations distinctive and profitable.
• Oversee branch operations and implement strategic plans.
• Assist field teams with succession planning for stores and key roles.
• Review store financials and conduct monthly performance reviews.
• Develop plans to improve department performance.
• Track branch visit reports and ensure proper call cycles.
• Support 5S and Lean roll-out to new stores.
• Ensure dealer audit criteria are met at stores.
• Collaborate with division and regional CSA managers to support stores consistently.

Skills

Leadership

Communication

Negotiation

Business development

Travel readiness

Driver's license

Job description

Brandt Tractor Australia seeks a Field Operations Manager to lead our customer-facing parts and service support functions across the Ballarat region. You will drive the strategic plan, oversee the field support team, and ensure exceptional service delivery and operational excellence.

You will mentor branch leaders, review financials, drive performance, and implement 5S and Lean principles with regional managers.