Field IT Support Officer: End-to-End Tech & Security

Immuta Inc.; Adelaide; In loco; AUD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discounts

Team events

End of year party

Company events

Descrizione del lavoro

Farquhar Group, based in Adelaide, is seeking a Technology Support Officer for Cumberland Park to own end‑to‑end IT support. You will resolve Level 1–3 incidents, maintain systems, and ensure secure daily operations for staff.

You’ll set up hardware, manage access controls, assist with cybersecurity basics, and create guides. A BA/BS in IT fields is desirable and a current C‑class license is required. This role offers a collaborative environment with team events and staff discounts.

Competenze

• Bachelor’s degree in IT, Computer Science, or Business Systems is desirable.
• Experience supporting MacOS, Windows, and Microsoft Server environments.
• Strong hardware, software, and basic network troubleshooting skills.
• Fundamental cybersecurity principles and data management knowledge.
• Excellent communication and customer service skills; translate tech concepts for users.
• Ability to work autonomously and as part of a team.
• Current C Class Driver’s licence.

Mansioni

• Be the first point of contact for staff, providing Level 1–3 IT troubleshooting across hardware, software, networks, printing, and mobile devices.
• Set up, configure, and issue hardware (Windows and MacOS) while maintaining inventory.
• Handle access requests, password resets, MFA, and SSO troubleshooting; escalate security risks.
• Communicate with external vendors for escalated issues, repairs, and quotes.
• Create and maintain technical troubleshooting guides and provide practical staff training.
• Identify recurring issues and work with IT Manager to improve reliability and procedures.

Conoscenze

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Cybersecurity basics

Customer service

Communication

Autonomy

Team collaboration

Formazione

Bachelor’s degree in IT/CS/Business Systems

Strumenti

MacOS

Windows

Microsoft Servers

Descrizione del lavoro

Farquhar Group, based in Adelaide, is seeking a Technology Support Officer for Cumberland Park to own end‑to‑end IT support. You will resolve Level 1–3 incidents, maintain systems, and ensure secure daily operations for staff.

You’ll set up hardware, manage access controls, assist with cybersecurity basics, and create guides. A BA/BS in IT fields is desirable and a current C‑class license is required. This role offers a collaborative environment with team events and staff discounts.