Field IT Engineer: Queensland Site Tech Delivery

Origin Energy; Roma; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Origin Energy in Roma, QLD is seeking an IT Field Engineer to provide hands-on technology support across Origin’s Integrated Gas assets. You’ll work with end-user computing, Microsoft 365, mobility, enterprise printing, networking and video-conferencing, taking end-to-end ownership of tech issues.

Based on site locations in Queensland, you’ll collaborate with site-based staff, facilities management and specialist teams, maintain documentation, support projects, and assist with network and OT

Qualifications

• Experience providing hands-on technology or service-delivery support within a complex enterprise environment.
• Strong knowledge of end-user technology, Microsoft 365, Active Directory and networking fundamentals.
• Experience managing incidents and service requests through ServiceNow or a similar IT service-management platform.
• Strong troubleshooting and problem-solving skills, with the ability to prioritise work based on operational impact.
• Experience with energy, oil and gas, operational technology or SCADA environments would be advantageous.

Responsibilities

• Diagnose and resolve technology incidents and service requests, ensuring agreed service levels are met.
• Coordinate hardware and software installations, moves, additions and changes across site locations.
• Support laptops, tablets, mobile devices, printers, Microsoft 365, virtual desktops and audio-visual and video-conferencing technology.
• Assist network and operational technology teams with site infrastructure, control-network and SCADA-related issues when required.
• Maintain technical documentation, identify service improvements and support technology projects and third-party vendors working at site.
• You’ll also participate in major-incident response, helping assess business impacts, restore services and coordinate testing with the local user community.

Skills

End-user technology

Microsoft 365

Active Directory

Networking fundamentals

ServiceNow

Tools

ServiceNow

DNS

DHCP

Job description

Origin Energy in Roma, QLD is seeking an IT Field Engineer to provide hands-on technology support across Origin’s Integrated Gas assets. You’ll work with end-user computing, Microsoft 365, mobility, enterprise printing, networking and video-conferencing, taking end-to-end ownership of tech issues.

Based on site locations in Queensland, you’ll collaborate with site-based staff, facilities management and specialist teams, maintain documentation, support projects, and assist with network and OT