Field Engagement Lead

Australia Post; Darwin; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Fully maintained company vehicle

12% superannuation

Leadership development programs

Job summary

Australia Post in the Northern Territory is seeking a Field Engagement Lead to support and strengthen our retail network across remote and diverse communities. You will build trusted partnerships with CPA and LPO operators, coach teams, drive operational excellence and deliver strong customer outcomes while navigating regional travel.

This role offers a blend of relationship management, coaching and community engagement, with a company vehicle, generous superannuation, professional development

Responsibilities

• Building strong relationships with Community Postal Agency and Licensed Post Office operators through regular site visits, coaching and ongoing engagement.
• Supporting outlets to achieve operational, customer service, compliance and safety standards; identify improvement opportunities.
• Coaching and supporting Corporate Post Office leaders and teams to deliver strong customer outcomes, operational excellence and commercial performance.
• Assisting operators and leaders to grow their businesses through local marketing initiatives, service development and community engagement activities.
• Partnering with internal stakeholders to resolve operational challenges, implement network initiatives and improve outcomes for customers, communities and our people.

Job description

Australia Post acknowledges the Larrakia people as the Traditional Custodians of the land on which this role is based and pays respect to Elders past and present. We recognise the important role that many of our Post Offices play in supporting regional and remote communities, and we value the knowledge, relationships and connection to Country that strengthen these communities every day.

About the opportunity

As a Field Engagement Lead, Northern Territory, you'll play a pivotal role in supporting and strengthening Australia Post's retail network across some of Australia's most unique, remote and geographically diverse locations.

Reporting to the Territory Manager, you'll work closely with Community Postal Agency (CPA) operators, Licensed Post Office (LPO) operators, Corporate Post Office (CPO) leaders and internal stakeholders to deliver exceptional customer experiences, operational excellence and sustainable business outcomes across the Territory.

This role offers a unique combination of relationship management, coaching, operational leadership and community engagement. Success comes from building trusted partnerships, supporting capability development, identifying opportunities for growth and helping our retail network thrive while continuing to deliver for the communities we serve.

You'll be responsible for

• Building strong relationships with Community Postal Agency and Licensed Post Office operators through regular site visits, coaching and ongoing engagement.
• Supporting outlets to achieve operational, customer service, compliance and safety standards while identifying opportunities for continuous improvement.
• Coaching and supporting Corporate Post Office leaders and teams to deliver strong customer outcomes, operational excellence and commercial performance.
• Assisting operators and leaders to grow their businesses through local marketing initiatives, service development and community engagement activities.
• Partnering with internal stakeholders to resolve operational challenges, implement network initiatives and improve outcomes for customers, communities and our people.

About you

You're a relationship-focused professional who enjoys working with diverse communities and building trust with people from different backgrounds. You bring curiosity, resilience and a genuine commitment to supporting regional and remote Australia.

You are comfortable working independently, navigating change and influencing outcomes through collaboration rather than authority. You are self-motivated and take ownership of outcomes, with a proven ability to see initiatives through from planning and implementation to successful delivery and sustained results.

Most importantly, you understand that strong partnerships, cultural awareness and customer focus are critical to delivering for the people and communities of the Northern Territory.

You'll also

• Demonstrated experience building stakeholder relationships and supporting business operations across multiple sites or locations.
• Strong communication, coaching and problem-solving skills, with the ability to work effectively with a broad range of community and business partners.
• Experience leading, coaching or influencing people to achieve operational and commercial outcomes.
• A current driver's licence and willingness to undertake regular travel throughout the Northern Territory, including regional and remote locations.

Application Information

In line with Australia Post's recruitment framework, internal applicants will be considered first. External applications are encouraged and may be considered should a suitable internal candidate not be identified.

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you.
• Opportunities for growth and development through formal learning, mentorship and leadership development programs.
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources.
• The opportunity to make a meaningful impact in regional and remote communities while working across one of Australia's most diverse and unique territories.

Salary, benefits & travel

• Competitive salary and entitlements plus 12% superannuation.
• Fully maintained company vehicle, fuel card and tools of trade provided.
• Opportunity to travel extensively across the Northern Territory, including regional and remote communities.
• Professional development opportunities and access to Australia Post leadership programs.
• The chance to build meaningful relationships and make a genuine impact in regional and remote Australia.

All walks, one route

It takes a lot of us to deliver for every Australian – and it's important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people of all ages, genders and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities and refugees. We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us.

If you've got questions about accessibility, reach out to our Diversity & Inclusion team at [e-mail] or on 03 8737 9415.