People Services Partner

Australia Post; City of Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Flexible work arrangements

Professional development

Job summary

Australia Post is seeking a People Services professional to support leaders with complex and sensitive people matters. The role focuses on non-work related medical cases, policy-aligned decisions and mentoring within a dynamic transformation program.

You will partner with senior People Leaders, manage medical case processes, and contribute to continuous improvement while maintaining a flexible, hybrid work arrangement that supports work-life balance.

Qualifications

• Experience coaching and advising People Leaders.
• Exposure to managing medical cases and/or workers compensation matters.
• Experience operating within a large, complex organisational environment.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent stakeholder management and communication capability.

Responsibilities

• Partner with People Leaders to provide trusted People & Culture advice and coaching.
• Manage complex non-work related medical cases, including fitness for work and return-to-work planning.
• Apply understanding of processes and policies to support compliant outcomes.
• Navigate HR policies and Industrial Instruments to inform decisions.
• Investigate cases to diagnose issues and support timely resolution or triage.
• Contribute to process improvement within the Non Work Related Cases.
• Coach, mentor and support other People Services team members.

Skills

Coaching

Advising

Stakeholder management

Communication

Policy knowledge

Organisational skills

Resilience

Mentoring

Education

Tertiary qualification in Allied Health, HR or related discipline

Job description

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

What you’ll deliver with us

This 6 month opportunity reports to the Manager of Advisory & Coaching and sits within a close‑knit, high‑performing team. You will partner with Business and P&C stakeholders to support the delivery of strategic people initiatives aligned to our ongoing transformation.

This role has a strong focus on non‑work related medical cases providing an opportunity to focus on process and customer experience through this service working collaboratively with other P&C teams and mentoring within the specialty.

In this role, you will:

• Partner with People Leaders to provide trusted People & Culture advice and coaching, enabling effective team management and accountability for people matters
• Manage complex non‑work related medical cases, including fitness for work, reasonable adjustments and return‑to‑work planning
• Apply your understanding of processes, frameworks and roles within Australia Post to support consistent, compliant and empathetic outcomes
• Navigate HR policies and Industrial Instruments to make informed and balanced decisions
• Investigate cases thoroughly to diagnose issues, determine next steps and support timely resolution or effective triage
• Actively contribute to process improvement initiatives that enhance efficiency, consistency and People Leader experience within the Non Work Related Cases
• Coach, mentor and support other People Services team members, sharing knowledge and building collective capability

About you

You are motivated by partnering with the business and supporting leaders through complex and sensitive people matters. You take pride in working within policy and process while applying sound judgement, empathy and pragmatism.

This opportunity will suit a candidate looking to broaden or deepen their advisory experience, particularly in case management, mentoring and continuous improvement.

To be successful, you’ll bring:

• Experience in coaching and advising People Leaders
• Exposure to managing medical cases and/or workers compensation matters
• Experience operating within a large, complex organisational environment
• Strong organisational skills with the ability to manage competing and changing priorities
• Confidence in managing challenging situations with resilience and professionalism
• Demonstrated stakeholder management, influencing and communication capability
• Sound understanding of AP policies, procedures and relevant Industrial Instruments
• A tertiary qualification in Allied Health, HR or a related discipline (preferred), or equivalent experience

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier‑free. We’re also working hard to remove bias and build a gender‑equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [e-mail] or on 03 8737 9415.