Field Customer Support Manager - Machinery & Uptime Growth

WesTrac; Perth; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Leasing

Income Protection Insurance

600+ retail discounts

Job summary

WesTrac in Perth, WA, is seeking a Metro-based Customer Support Manager to support a portfolio of strategically important construction customers across the Perth Metro and Northwest WA. As a trusted partner, you’ll own aftermarket support, identify opportunities to grow parts and service sales, and help customers maximise equipment uptime while achieving the lowest total cost of ownership.

You’ll spend on-site time with customers, building strong relationships and delivering tailored solutions

Qualifications

• Strong technical understanding of machinery components and mining equipment, or a genuine passion and willingness to develop expertise in this area.
• Strong commercial acumen with the ability to identify and act on business opportunities.
• Sound knowledge of Total Cost of Ownership (TCO) modelling for heavy mining equipment.
• Proven communication, relationship-building, and negotiation skills, with the ability to influence key stakeholders.
• Highly motivated and adaptable, with the ability to work autonomously while building strong collaborative relationships across teams.
• Excellent organisational skills, with the capacity to manage fluctuating workloads and competing priorities to meet tight deadlines.

Responsibilities

• Own Your Territory: Manage customer accounts with a structured, proactive approach.
• Drive Sales Success: Work with customers and internal teams to deliver solutions, from everyday consumables to complete machine rebuilds.
• Stay Connected: Build strong relationships and keep engagement consistent through smart coverage plans.
• Keep It Accurate: Maintain CRM data to support forecasting and reporting.
• Be the Go-To Person: Act as the link between customers and WesTrac/Caterpillar experts.
• Solve Problems Fast: Step in to resolve technical, operational, or financial challenges.

Skills

Machinery knowledge

Commercial acumen

TCO knowledge

Stakeholder influence

Autonomy

Time management

Relationship building

Job description

WesTrac in Perth, WA, is seeking a Metro-based Customer Support Manager to support a portfolio of strategically important construction customers across the Perth Metro and Northwest WA. As a trusted partner, you’ll own aftermarket support, identify opportunities to grow parts and service sales, and help customers maximise equipment uptime while achieving the lowest total cost of ownership.

You’ll spend on-site time with customers, building strong relationships and delivering tailored solutions