Customer Service & Contracts Coordinator | Operations Liaison

Programmed; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Programmed is seeking a motivated Customer Service Officer & Contracts Coordinator to join our office-based team in the northern suburbs of Melbourne. You will handle day-to-day customer enquiries, service issues, and contract administration, acting as the liaison between customers, operations and administration.

In this role you will coordinate logistics, renew contracts, update pricing and maintain accurate records in company systems, requiring strong communication, attention to detail and the

Qualifications

• Experience in customer service or service coordination in a professional setting.
• Strong communication skills and a calm, solutions-focused approach.
• Ability to juggle priorities and follow tasks through to completion.
• High attention to detail and confidence using databases and Microsoft Office.
• Comfortable working autonomously and within a team.

Responsibilities

• Manage incoming calls, emails and customer enquiries.
• Own customer issues and follow them through to resolution.
• Coordinate missed collections, service changes, bin deliveries and ad-hoc requests.
• Work closely with operations and drivers to resolve daily service matters.
• Maintain accurate customer, service and site information in company systems.
• Support contract renewals, pricing updates and agreement documentation.

Skills

Customer service

Communication

Prioritisation

Attention to detail

Autonomy

Team collaboration

Tools

Microsoft Office

Databases

Job description

Programmed is seeking a motivated Customer Service Officer & Contracts Coordinator to join our office-based team in the northern suburbs of Melbourne. You will handle day-to-day customer enquiries, service issues, and contract administration, acting as the liaison between customers, operations and administration.

In this role you will coordinate logistics, renew contracts, update pricing and maintain accurate records in company systems, requiring strong communication, attention to detail and the