Field Area Manager | Adelaide

nbn® Australia; Adelaide; On-site; AUD 100,000 - 150,000; Full time

Job summary

nbn is seeking a Field Area Manager in Adelaide to lead a team of Field Technicians and Engineers, driving safe, reliable network operations across a defined geographical area. You will work under the Regional Area Manager and collaborate with delivery partners to ensure service excellence.

You will be passionate about continuous improvement, capable of navigating ambiguity, and skilled at managing day‑to‑day workforce performance to meet KPIs and SLAs.

Qualifications

• Experience leading operational or engineering teams in service delivery or service restoration.
• Ability to influence business results and outcomes.
• Experience leading change and business improvement initiatives.
• Developing and fostering a safety-first culture within teams.

Responsibilities

• Lead a team of Field Technicians and Engineers responsible for field activities and service delivery across a defined geographical area.
• Build and maintain relationships with key stakeholders and delivery partners; advocate for field workforces to drive better practices, quality and safety standards.

Skills

Team leadership

Stakeholder management

Communication skills

Safety culture

Change management

Job description

A fantastic opportunity has presented itself for a Field Area Manager in Adelaide, reporting to the Region Area Manager, where you will join the Field Services business unit.

As a Field Area Manager, you’ll utilise your skills to lead a team of Field Technicians and Engineers who are responsible for making a meaningful and lasting impact and bringing more possibilities to Australian homes and businesses, while propelling our nation into the future.

A bit about your role

The role requires skills to work through a mix of internal and external workforces and build and maintain essential relationships with key stakeholders. The successful candidate is someone who can efficiently function in ambiguity and advocates for all field workforces to drive better practices and quality & safety standards, with a heavy focus on continuous improvement.

The role will be responsible for all field activities across network and service elements related to the day-to-day operation of the nbn Co network within a defined geographical area.

A bit about you

To thrive in this role, you’ll have demonstrated experience in leading operational or engineering teams in service delivery or service restoration. You’ll be inclusive and supportive and have excellent communication and stakeholder management skills with the ability to influence business results and outcomes. Your experience with leading change and business improvement initiatives will also see you succeed in this role.

You pride yourself in developing and fostering a safety-first culture within teams, ensuring all work is completed within work safety system of work and critical risk controls.

The position is typically geographically defined, with travel required to meet business demands and support your team. Ideal candidates for this role will draw on their dedication, drive, and customer service skills to deliver service with integrity.

What you’ll put in:

• Be a safety leader in promoting a healthy and safe environment
• Comfortable working and communicating with GM-level, delivery partners, and fieldwork managers
• Passion for problem-solving and relationship-building
• Skilled at managing day-to-day workforce to ensure KPIs and SLAs are met
• Balancing human issues and financial controls with demanding client expectations

What you’ll get out:

• Positive and versatile career trajectory
• Inclusive work culture where wellbeing is prioritised
• Opportunities for advancement
• Exciting time to join our team and work across multiple projects
• Passionate coworkers who uphold an energetic culture of forward-thinking, caring, and simplicity

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via [e-mail]) and we will adjust to meet your needs.