Field Area Manager

NBN TM Australia; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Job summary

nbn is seeking a Field Area Manager for Hobart to lead a team of Field Technicians and Engineers, driving safe, efficient field operations and strong stakeholder collaboration. You will shape service delivery across a defined geography, with travel to support the team and client requirements.

You will promote a safety‑first culture, manage day‑to‑day workforce, and drive continuous improvement while aligning with business objectives and client expectations.

Qualifications

• Experience leading operational or engineering teams in service delivery or service restoration.
• Strong communication and stakeholder management skills with the ability to influence business results.
• Ability to promote a safety‑first culture and manage risk within field operations.
• Proven track record in driving continuous improvement and meeting KPIs/SLAs.

Responsibilities

• Lead a team of Field Technicians and Engineers across field activities.
• Manage day-to-day workforce to meet KPIs and SLAs.
• Build and maintain relationships with key internal and external stakeholders.
• Promote safety and risk controls across field operations.
• Travel as required to support the team and customer sites.

Skills

Leadership

Stakeholder management

Safety culture

Continuous improvement

Communication

Change management

Job description

A fantastic opportunity has presented itself for a Field Area Manager in Hobart, reporting to the Region Area Manager, where you will join the Field Services business unit.

As a Field Area Manager, you’ll utilise your skills to lead a team of Field Technicians and Engineers who are responsible for making a meaningful and lasting impact and bringing more possibilities to Australian homes and businesses, while propelling our nation into the future.

A bit about your role

The role requires skills to work through a mix of internal and external workforces and build and maintain essential relationships with key stakeholders. The successful candidate is someone who can efficiently function in ambiguity and advocates for all field workforces to drive better practices and quality & safety standards, with a heavy focus on continuous improvement.

The role will be responsible for all field activities across network and service elements related to the day-to-day operation of the nbn Co network within a defined geographical area.

A bit about you

To thrive in this role, you’ll have demonstrated experience in leading operational or engineering teams in service delivery or service restoration. You’ll be inclusive and supportive and have excellent communication and stakeholder management skills with the ability to influence business results and outcomes. Your experience with leading change and business improvement initiatives will also see you succeed in this role.

You pride yourself in developing and fostering a safety-first culture within teams, ensuring all work is completed within work safety system of work and critical risk controls.

The position is typically geographically defined, with travel required to meet business demands and support your team. Ideal candidates for this role will draw on their dedication, drive, and customer service skills to deliver service with integrity.

What you’ll put in:

Be a safety leader in promoting a healthy and safe environment

Comfortable working and communicating with GM-level, delivery partners, and fieldwork managers

Passion for problem-solving and relationship-building

Skilled at managing day-to-day workforce to ensure KPIs and SLAs are met

Balancing human issues and financial controls with demanding client expectations

What you’ll get out:

Positive and versatile career trajectory

Inclusive work culture where wellbeing is prioritised

Opportunities for advancement

Exciting time to join our team and work across multiple projects

Passionate coworkers who uphold an energetic culture of forward-thinking, caring, and simplicity

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via [e-mail] ) and we will adjust to meet your needs.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 1,001-5,000 employees

It's amazing to think that at the start of the millennium, the nbn® network didn't even exist. Now, it's an essential part of our daily lives and has greatly impacted how we live in Australia.

In 2009, the Commonwealth of Australia established the nbn (National Broadband Network) as a Government Business Enterprise (GBE) with a specific goal: to create, construct, and manage a wholesale broadband access network for the country.

Our network spans the country, making it possible for internet retailers to provide access to reasonably priced broadband services for everyone, connecting communities and businesses all across Australia.

It's amazing to think that at the start of the millennium, the nbn® network didn't even exist. Now, it's an essential part of our daily lives and has greatly impacted how we live in Australia.

In 2009, the Commonwealth of Australia established the nbn (National Broadband Network) as a Government Business Enterprise (GBE) with a specific goal: to create, construct, and manage a wholesale broadband access network for the country.

Our network spans the country, making it possible for internet retailers to provide access to reasonably priced broadband services for everyone, connecting communities and businesses all across Australia.

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