Field Application Engineer - Smart Metering and IoT

Sagemcom; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Sagemcom is seeking a Field Application Engineer to provide hands-on technical support for its Smart Metering product line in Australia. The FAE will work with local technical leads to assist interoperability testing, customer trials, issue resolution, and deployment readiness for key utilities.

Responsibilities include field testing, diagnostics, RMA oversight, and contributing to continuous product improvement across the global metering portfolio.

Qualifications

• Bachelor's degree or equivalent in electronics, telecommunications, or IoT.
• Experience with utilities or industrial deployments is an advantage.
• Willingness to travel within Australia and internationally.
• Strong understanding of RF and IoT communications.

Responsibilities

• Assist in resolving field issues reported by Australian utilities, ensuring fast and accurate diagnostics across hardware, firmware, legal metrology, RF communications, and network behavior.
• Support the local team in managing day to day technical topics related to customer operations.
• Perform pre testing activities to ensure product readiness prior to customer trials or deployments.
• Conduct on site testing at customer facilities and participate in pilot deployments and large scale rollouts.
• Oversee and manage the full RMA process, including the creation, tracking, and coordination of RMA cases, collaboration with headquarters, follow up on turnaround times, and ensuring proper root cause analysis and closure of returned equipment.
• Document customer issues and product defects, ensure correct escalation, and track them through to closure.
• Provide clear, structured, and regular reporting of activities to internal and external stakeholders.
• Suggest improvements to installation procedures, product configuration, and interoperability processes.
• Contribute to the global effort to accelerate readiness across the full smart water metering product range.

Skills

Smart metering

Embedded electronics

IoT RF tech

Field testing tools

Diagnostics & debugging

RMA workflows

Customer engagement

Multitasking

Education

Engineering degree

Tools

RF test equipment

Job description

Sagemcom is seeking a Field Application Engineer to provide hands-on technical support for its Smart Metering product line in Australia. The FAE will work with local technical leads to assist interoperability testing, customer trials, issue resolution, and deployment readiness for key utilities.

Responsibilities include field testing, diagnostics, RMA oversight, and contributing to continuous product improvement across the global metering portfolio.