Fertility Patient Care Coordinator

Genea; Sydney; Sur place; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Glow

Learning and development

Certified Family Friendly workplace 12

Résumé du poste

Genea in Sydney, NSW, is seeking a Care Coordinator to join our team on a full-time basis. You will take ownership of non-clinical aspects of patients’ fertility journey, personalise care and ensure a seamless start to treatment.

Key duties include onboarding new patients, serving as main contact, coordinating with departments, following up on satisfaction, and conducting initial financial consultations to explain treatment costs.

Qualifications

• Customer service and administration allrounder with teamwork mindset.
• Flexible, proactive and organised; strong PC skills and openness to new technologies.

Responsabilités

• Onboard new patients by scheduling all initial appointments and outlining treatment timelines.
• Serve as main point of contact for patients throughout their fertility journey and coordinate with other departments.
• Conduct follow-ups to ensure satisfaction and loyalty; address concerns.
• Perform initial financial consultations to explain treatment costs.
• Refer and follow up clinical queries with appropriate departments.
• Maintain patient records in EMR and CRM systems.

Connaissances

Customer service

Administrative support

Organised

Proactive

PC skills

Outils

CRM software

EMR system

Description du poste

Genea in Sydney, NSW, is seeking a Care Coordinator to join our team on a full-time basis. You will take ownership of non-clinical aspects of patients’ fertility journey, personalise care and ensure a seamless start to treatment.

Key duties include onboarding new patients, serving as main contact, coordinating with departments, following up on satisfaction, and conducting initial financial consultations to explain treatment costs.