Fertility Clinic Operations & Experience Lead

Genea; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Learning & development

Career growth opportunities

Job summary

Genea is seeking an experienced Practice Manager to lead the day-to-day operations of a busy fertility and gynaecology practice. You will drive excellence in patient care, staff performance and financial reporting within a high-volume clinical environment.

Join a respected team and shape scalable operational systems, policies and workflows that support growth while delivering outstanding patient experiences in a values-driven setting.

Qualifications

• Previous experience as a Practice Manager within a specialist medical practice.
• Experience managing a high-volume, busy healthcare environment.
• Proven ability to work independently with minimal supervision.
• Experience developing, implementing and maintaining operational policies, procedures and practice protocols.
• Strong understanding of medical administration, patient scheduling and practice workflow optimisation.
• Experience leading, coaching and managing multidisciplinary teams.

Responsibilities

• Oversee the daily operations of a busy specialist practice.
• Lead and support administrative and clinical support teams.
• Develop, implement and continually improve practice policies, procedures and workflows.
• Manage patient flow, appointment scheduling and capacity planning.
• Ensure an exceptional patient experience throughout the fertility and gynaecological care journey.
• Monitor and improve operational efficiency and productivity.
• Manage staff recruitment, onboarding, training and performance.
• Oversee billing, Medicare processing, private health fund administration and financial reporting.
• Maintain compliance with healthcare legislation, accreditation standards and privacy requirements.
• Liaise with external providers, hospitals, laboratories and key stakeholders.
• Identify opportunities for practice growth and operational improvement.
• Support change management initiatives as patient volumes and service offerings evolve.

Skills

Practice management

Healthcare administration

People leadership

Policy development

Billing/Medicare

Stakeholder management

Training & onboarding

Tools

Practice management software

Job description

Genea is seeking an experienced Practice Manager to lead the day-to-day operations of a busy fertility and gynaecology practice. You will drive excellence in patient care, staff performance and financial reporting within a high-volume clinical environment.

Join a respected team and shape scalable operational systems, policies and workflows that support growth while delivering outstanding patient experiences in a values-driven setting.