Fertility Clinic Front Desk & Patient Care Admin

Genea; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Education Days

Internal development

Conference opportunities

Companywide initiatives

Job summary

Genea is seeking a dedicated healthcare administration professional to manage the doctor’s scheduling, patient flow and day-to-day clinic operations. You will handle enquiries, bookings and patient communications with empathy in a busy fertility and gynaecology setting.

Experience in medical reception or healthcare admin is preferred. You’ll contribute to billing, Medicare processing, and liaise with external providers while learning fertility pathways to support patients at every stage.

Qualifications

• Experience in healthcare customer service, administration or medical reception.
• Empathy and patient-centred approach for emotional healthcare journeys.
• Ability to work autonomously in a busy single-practice setting.
• Willingness to learn fertility pathways and processes.
• Strong organisational, time management and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Initiative to identify and suggest process improvements.

Responsibilities

• Manage the specialist's daily scheduling, bookings and patient flow to keep the clinic running smoothly.
• Serve as first point of contact for patient enquiries, bookings and sensitive requests with care.
• Handle day-to-day practice administration, correspondence and documentation.
• Support billing, Medicare processing, private health fund administration and item number claiming.
• Liaise with external providers, hospitals and laboratories.
• Learn fertility pathways to support patients at each stage.
• Identify opportunities to improve processes and implement changes with the specialist.

Skills

Healthcare customer service

Medical reception

Administration

Empathy

Autonomy

Time management

Communication

Process improvement

Job description

Genea is seeking a dedicated healthcare administration professional to manage the doctor’s scheduling, patient flow and day-to-day clinic operations. You will handle enquiries, bookings and patient communications with empathy in a busy fertility and gynaecology setting.

Experience in medical reception or healthcare admin is preferred. You’ll contribute to billing, Medicare processing, and liaise with external providers while learning fertility pathways to support patients at every stage.