Patient Services Specialist — Compassionate Care & Growth

City Fertility; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

City Fertility in Sydney's Circular Quay on-site office is seeking a Patient Services Administrator to be the first point of contact for patients, guiding them through their fertility journey with empathy and clarity.

You will handle appointments, registrations, billing in line with Medicare, data entry, and liaison with clinicians and partners, contributing to high-quality, patient-centred care in a supportive team.

Qualifications

• Experience in patient-facing roles is desirable.
• Strong communication and empathetic approach.
• Attention to detail in data entry and billing.

Responsibilities

• Be the first point of contact for patients.
• Manage appointments, registrations, and Medicare-aligned billing.
• Perform data entry and coordinate with clinicians and partners.

Skills

First point of contact

Appointment scheduling

Billing in line with Medicare

Data entry

Liaison with clinicians

Job description

City Fertility in Sydney's Circular Quay on-site office is seeking a Patient Services Administrator to be the first point of contact for patients, guiding them through their fertility journey with empathy and clarity.

You will handle appointments, registrations, billing in line with Medicare, data entry, and liaison with clinicians and partners, contributing to high-quality, patient-centred care in a supportive team.