Family Support Worker - Rockhampton & surrounding suburbs

Support Worker Co; Rockhampton Regional; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Casual hours

Supportive team and supervision

Rostering app to manage shifts

Refer & earn incentive

Job summary

Support Worker Co. is seeking a Family Support Worker to assist families in Rockhampton and surrounding suburbs. The role involves working directly with vulnerable families to address challenges and promote safety, stability, and resilience.

You will implement care plans, conduct regular face-to-face sessions, and connect families with healthcare, housing, and educational resources, while maintaining detailed case documentation and adapting to flexible schedules.

Qualifications

• Certificate IV in Community Services or equivalent.
• At least 12 months of experience supporting children and families with complex needs.
• Australian driver's license.
• First Aid with CPR current.
• Working with Children Check (paid employee status).
• Reliable car with registration and a smartphone with data.

Responsibilities

• Implement individualised family support plans under the direction of a Service Coordinator.
• Provide hands-on support for each family with 2–3 weekly face-to-face sessions focusing on behaviour management, trauma recovery, and parenting skills.
• Foster connections to specialised services and essential resources such as healthcare, housing, and education.
• Monitor family progress and maintain detailed case documentation until goals are met.
• Adapt scheduling to maximise engagement and outcomes for each family.

Skills

Intensive family support

Crisis intervention

Case management

Documentation

Independent work

Flexible scheduling

Education

Certificate IV in Community Services

Job description

Family Support Worker - Rockhampton & surrounding suburbs

Support Worker Co. is recruiting Family Support Workers in Rockhamptonand surrounding suburbs.

This role involves working directly with vulnerable families, addressing complex challenges, and helping them achieve safety, stability, and resilience.

Key Responsibilities

• Implement individualised family support plans under the direction of a Service Coordinator, addressing a range of behavioral, psychosocial, and safety needs.
• Provide hands-on support for each family, including 2-3 weekly face-to-face sessions focused on behavior management, trauma recovery, and parenting skill development.
• Foster family connections to specialised services and essential resources such as healthcare, housing, and education.
• Monitor family progress and maintain detailed case documentation, ensuring family goals are consistently met.
• Adapt to flexible scheduling based on each family’s needs to maximise engagement and support outcomes.

What We’re Looking For

• Intensive family support experience, particularly in areas such as crisis intervention, mental health, and family crisis situations.
• Strong documentation and case management skills to capture the family's journey and support plan outcomes.
• Flexibility and crisis intervention skills to respond effectively to each family’s unique challenges.
• Collaborative communication skills to liaise with Service Coordinators, stakeholders, and team members.
• A goal-oriented approach focused on empowering families for sustainable success.
• Work independently with each family to create a support schedule that suits everyone.

What you need:

• Certificate IV in Community Services or relevant
• 12 months experience supporting children and families with complex needs.
• Australian driver's license
• First Aid Certificate with current CPR
• Working with Children Check (paid employee status)
• Have a reliable car with registration.
• Reliable smart phone with data

What we can offer you:

• Casual position with regular consistent hours, crafted around your individual availability.
• Empowered by a dedicated Service Delivery Team providing you support, coaching and guidance.
• Bi-monthly supervisions and support.
• Easy-to-use rostering app which allows you to view and accept shifts, complete reports/documents and update your availability.
• Refer & earn incentive - $350 voucher for each successful person you refer.

Why Join Us?

Make a real difference in the lives of families by providing meaningful, sustainable support. Benefit from a collaborative environment, guided by a Service Coordinator, and gain experience in a flexible, high-impact role aimed at creating lasting change.