Family Support Team Leader in Rockhampton

HiTalent Recruitment; Brisbane; On-site; AUD 90,000 - 110,000; Full time

Job summary

HiTalent Recruitment is seeking an experienced Family Support Team Leader in Rockhampton, Queensland. This role oversees a multidisciplinary team delivering vital family support and intervention services to vulnerable children and families, with a focus on trauma-informed, child-centred practice.

You will provide operational leadership, mentor practitioners, manage caseloads and drive service quality, while building relationships with government agencies and community partners.

Qualifications

• Qualifications in social services or related field as required.
• Experience in family support, intervention or child protection.
• Experience leading multidisciplinary teams in human services.

Responsibilities

• Provide day-to-day operational leadership across Family Support programs.
• Lead, supervise and mentor a multidisciplinary team of Family Support practitioners.
• Oversee staff workloads, caseloads, referrals and service delivery to ensure quality.
• Provide practice guidance on complex family cases and child protection concerns.
• Ensure trauma-informed, culturally responsive, child-centred practice.
• Monitor KPIs, funding requirements and contractual obligations.
• Oversee risk management, documentation, quality assurance and continuous improvement.
• Support recruitment, onboarding and performance management of staff.
• Build relationships with Child Safety and government agencies.

Skills

Leadership

Mentoring

Team supervision

Stakeholder engagement

Trauma-informed practice

Child protection knowledge

Risk assessment

Case management

Digital literacy

Education

Tertiary qualification in Social Work / Psychology / Community Services

Tools

Case management systems

Job description

Family Support Team Leader in Rockhampton

HiTalent Recruitment is seeking an experienced Family Support professional looking to relocate, to join a well-respected not-for-profit organisation based in Rockhampton, Queensland.

This is an exciting leadership opportunity to oversee a multidisciplinary team delivering vital family support and intervention services to vulnerable children, young people and families.

You will play a key role in providing operational leadership, supporting and mentoring practitioners, and ensuring the delivery of high-quality, trauma-informed and child-centred services that strengthen families and improve outcomes for children and young people.

Are you an experienced family services professional with a passion for supporting vulnerable families, developing high-performing teams and making a meaningful difference in your community?

Reporting to the Family Services Manager, your key responsibilities are:

Provide day-to-day operational leadership across Family Support programs, including tertiary family intervention, secondary family support, child-inclusive practice and family education services.

Lead, supervise and mentor a multidisciplinary team of Family Support practitioners, fostering a positive and collaborative team culture.

Oversee staff workloads, caseloads, referrals and service delivery to ensure timely, responsive and high-quality support.

Provide practice guidance and support to staff managing complex family situations, child protection concerns and high-risk cases.

Promote safe, ethical, trauma-informed, culturally responsive and child-centred practice across all programs.

Monitor service performance, funding requirements, KPIs and contractual obligations to ensure quality and compliance.

Oversee risk management, incident reporting, case documentation, quality assurance and continuous improvement processes.

Support recruitment, onboarding, professional development and performance management of team members.

Build and maintain strong relationships with Child Safety, government agencies, community organisations and other service providers.

Strengthen referral pathways and collaboration across family support, domestic and family violence, counselling and other community services.

Contribute to service development, program improvement and initiatives that enhance outcomes for children and families.

Maintain the capacity to undertake a small caseload where required, particularly involving complex or high-risk family situations.

To be successful in this role, you will require:

Tertiary qualification in Social Work, Psychology, Community Services or a related human services discipline.

Demonstrated experience working within family support, family intervention, child protection or related community services.

Previous experience leading, supervising or coordinating a multidisciplinary team within a human services environment.

Strong understanding of child protection legislation, safeguarding responsibilities and family intervention practices.

Experience providing practice supervision, mentoring and guidance to practitioners supporting vulnerable children and families.

Demonstrated ability to manage complex cases, undertake risk assessments and support sound decision-making.

Strong knowledge of trauma-informed, strengths-based, culturally responsive and child-centred practice.

Experience overseeing service delivery, caseloads, referrals, staff workloads and operational performance.

Understanding of government-funded programs, contractual obligations, compliance and quality assurance requirements.

Demonstrated experience building relationships with Child Safety, government agencies and community service providers.

Strong leadership, communication, stakeholder engagement and problem-solving skills.

Ability to manage competing priorities, support staff wellbeing and contribute to continuous service improvement.

Strong administrative, reporting and digital literacy skills.

Current Queensland C Class Driver Licence.

Competitive salary aligned with SCHADS Level 6.

Lead and develop a multidisciplinary team of dedicated family support professionals.

Opportunity to influence service delivery, practice standards and positive client outcomes.

Work collaboratively with Child Safety, government agencies and community organisations.

Contribute to service development, continuous improvement and integrated family support programs.

Opportunity to combine operational leadership with specialist practice guidance and direct client support.