Team Leader - Family Services, Sunshine Coast

Refocus; Nambour; On-site; AUD 90,000 - 110,000; Part time

Job summary

REFOCUS is seeking a Team Leader – Family Services to provide operational leadership and practice oversight across programs serving Aboriginal and Torres Strait Islander children, young people and families on the Sunshine Coast.

You will lead frontline teams, oversee Family Participation, Delegated Authority, Community and Kinship Care, and Family Finder, ensure culturally safe, trauma‑informed practice, and drive documentation, reporting and compliance to achieve positive child and family

Qualifications

• Experience in child protection, family support, youth work or related fields.
• Knowledge of Queensland child protection legislation and frameworks.
• Commitment to culturally safe and trauma-informed practice.

Responsibilities

• Provide day-to-day leadership and supervision to frontline teams.
• Oversee program delivery across Family Participation, Delegated Authority, Community and Kinship Care, and Family Finder.
• Ensure services are culturally safe and trauma-informed.
• Lead documentation, reporting, and compliance requirements.

Skills

Leadership

Supervision

Team building

Stakeholder engagement

Communication

Education

Bachelor degree in Social Work or related field

Job description

Team Leader - Family Services, Sunshine Coast

To strengthen our growing team supporting families

Permanent Part Time

Sunshine Coast Location

Aboriginal & Torres Strait Islander People of all ages are strongly encouraged to apply

REFOCUS is in the business of Redirecting and Empowering Families by creating Opportunities through Culturally Unique and responsive Services. Our work is driven by a commitment to strengthening families, celebrating identity, and fostering resilience.

We do this by building genuine connections, valuing emotional intelligence, and taking a ground-up approach to understanding where support is most needed for children and families. Our services are shaped by real-world experience and a deep respect for the communities we serve.

Over the past 15 years, we have supported more than 20,000 community members across the Sunshine Coast, Moreton Bay, Gympie, and Cairns regions, delivering high-quality support across the Health, Community, and NDIS sectors. We are powered by a dedicated team with more than 800 years of combined lived and professional experience, ensuring culturally safe, person centered, knowledgeable, and effective care.

We are crafting a team of change-makers and we want you!

REFOCUS is seeking a Team Leader – Family Services to provide operational leadership and practice oversight across programs supporting Aboriginal and Torres Strait Islander children, young people, and families.

About the role

As a Team Leader – Family Services, you will:

Provide day-to-day leadership, supervision, and support to frontline teams

Oversee program delivery across Family Participation, Delegated Authority, Community and Kinship Care, and Family Finder programs

Ensure services are culturally safe, trauma-informed, and aligned with legislation and standards

Support placement stability, reunification, and positive outcomes for children and families

Lead documentation, reporting, and compliance requirements across programs

Build strong working relationships with Child Safety, families, and community stakeholders

Pay and conditions

SCHCADS Level 6 (based on experience and capability)

Classification level and pay rate are assessed and determined based on qualifications, experience, and demonstrated capability.

What we’re looking for

• Experience in child protection, family support, youth work, or related fields
• Demonstrated leadership or supervision experience in complex service environments
• Strong commitment to culturally safe and trauma-informed practice
• Ability to lead teams, manage performance, and support workforce development
• Strong communication, organisation, and stakeholder engagement skills

Qualifications and experience

Tertiary qualification in Social Work, Youth Work, Human Services, or related field

Minimum 3–5 years relevant industry experience

Knowledge of Queensland child protection legislation and frameworks

Additional requirements

• Current Working with Children Check (Blue Card)
• Criminal history check
• Current Drivers Licence
• Ability to meet REFOCUS compliance and reporting requirements
• Willingness to work flexible hours as required
• Ability to work within the 10 Child Safe Standards