Head of Youth and Families Homelessness Services

Junction Support Services; Wodonga; On-site; AUD 170,000 - 180,000; Full time

Benefits offered by this job

Fully maintained company vehicle

5 weeks annual leave with leaveLoading

Superannuation included

Clinical supervision and debriefing

Supportive culture

Job summary

Junction Support Services in Victoria seeks a Head of Youth and Family Homelessness Services to lead strategic direction and service integration for youth and families. The role drives performance, workforce capability and governance across portfolios while engaging government and community partners.

The position is based in Wodonga or Wangaratta with travel between sites and to Shepparton, and is a full-time permanent appointment with a competitive salary and generous benefits.

Qualifications

• Senior leadership experience with accountability for service delivery and strategic outcomes.
• Experience in service improvement, financial management, workforce planning.
• Proven ability to build high-performing teams and leadership capability.
• Knowledge of governance, risk management and compliance.
• Ability to lead change and translate strategy into operational delivery.
• Excellent communication and stakeholder engagement across government and community.
• Tertiary qualifications in related discipline or equivalent experience.
• Leadership or management qualification or willingness to undertake further study.

Responsibilities

• Provide strategic leadership across Youth and Family Homelessness services.
• Drive performance, service innovation, and sustainable client outcomes.
• Oversee workforce capability, financial sustainability, governance and risk.
• Build partnerships with government, community and sector networks.
• Translate strategy into action to create meaningful community outcomes.

Skills

Senior leadership

Stakeholder engagement

Strategic planning

Change management

Data-driven decision making

Governance & risk management

Education

Tertiary qualification in related field (social work/psychology/community services/management)

Leadership or business qualification

Job description

Head of Youth and Families Homelessness Services

Junction Support Services was established with one goal in mind, to support vulnerable people in our community.

Every day, our people work alongside children, young people, individuals and families, empowering brighter futures and building strong, thriving communities together.

About the Role

As the Head of Youth and Family Homelessness Services, you will provide strategic leadership and oversight across the Youth and Family Homelessness service portfolios, ensuring high quality, sustainable, and client focused outcomes.

This role represents a shift from operational service management to system leadership, with responsibility for driving performance, service innovation, workforce capability, financial sustainability, and effective governance across the portfolio.

Reporting to the General Manager, you will work closely with internal teams, government, and community partners to drive collaboration, strengthen service systems and translate strategy into meaningful outcomes.

This is a full-time, permanent opportunity based at our Wodonga office. This newly created role offers a competitive salary package of $170,000 – $180,000, inclusive of fully maintained company vehicle and superannuation.

This role can be based in either Wodonga or Wangaratta, however travel will be required between both sites and to our Shepparton office.

What You Can Expect

In the role, you will:

• Lead and influence the strategic direction and performance of Youth and Family Homelessness services.
• Lead the improvement and integration of homelessness services to create stronger pathways and outcomes for young people and families.
• Use data, insights, and evidence to drive continuous improvement and informed decision making.
• Provide strong leadership across workforce capability, financial performance, governance, and risk management.
• Build strategic partnerships and represent the organisation across government, community, and sector networks.
• Lead change and translate strategy into action to create meaningful outcomes for the community.

About You

You will bring:

• Demonstrated senior leadership experience with accountability for service delivery, performance and strategic outcomes within complex human services environments
• Strong capability in service improvement, financial management, workforce planning, and operational delivery.
• Experience building high-performing teams, strengthening leadership capability and workforce sustainability.
• Sound knowledge of governance, risk management and compliance frameworks.
• Proven ability to lead change and translate strategy into effective operational delivery.
• Excellent communication and stakeholder engagement skills, with the ability to build trusted relationships across government, community, and sector partners.
• Relevant tertiary qualifications in a related discipline (e.g. social work, psychology, community services, management) or equivalent experience.
• A leadership, business, or management qualification, or a demonstrated willingness to undertake further study in a relevant leadership or business discipline.

About Us

Junction Support Services is an award-winning regional not-for-profit that has been empowering brighter futures for more than 35 years. We deliver trauma-informed housing, health, disability, education and family services across regional Victoria and NSW, supporting more than 2,500 people each year.

What We Offer

This role offers the opportunity to create meaningful change in your community. Join a team that values connection, growth and making a positive impact in people’s lives.

Why Join Junction?

• Increase your take home pay with a generous salary packaging and fully maintained company vehicle
• Enjoy 5 weeks annual leave, with 17.5% leave loading on 4 of those weeks
• Clinical supervision and debriefing opportunities
• Supportive, inclusive culture where people thrive together
• Lead meaningful change and make a genuine difference every day

Our Commitment to Diversity and Child Safety

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.